LEAUReviews of leauclothing.com

Do not order from these guys. SCAMMERS! The worst customer service I have ever received from any brand. 1. The package arrived split open and damaged after being 3 weeks late. 2. The fit and sizing is crazy like 3-4 sizes too big 3. Fabric and quality is horrible and cheap 4. Returns policy is misleading . Despite the above as I used a welcome 10% off code which you are encouraged to do on the website they will not refund .

SCAM! Do not order from here! So many girls have relayed to me incurring the same incident. I ordered 2 weeks ago and after them absolutely adamant that the item was shipped it most definetly was not as I called the courier company directly and they confirmed. My item is still in the same tracking status and has not been handed over to the courier after paying an expensive express fee. Customer service is terrible and no help.

I used a welcome discount for my first order. Was a measly $12 off. The item was over $100. I returned it. Now they’re saying they can only offer me store credit because if you use a discount, you’re no longer eligible for a refund. This was not clear AT ALL in the checkout process. It should be flagged. Also, I’m no longer eligible for a refund because of a $12 discount? I would understand if it was 40%+ off. Come on now. Shady business practices. Completely disappointed. Still waiting on them to make it right and refund me.

Do not order from this website!!! It is 100% a scam website. I ordered a wedding elopement dress and paid express shipping and shipping insurance and they dresses did not arrive until after they stated they would. I requested a refund because the WHITE, LONG GOWN can’t be worn again. They stated I could not return because the 10% discount code that they essentially force you to use means the dresses cannot be returned for anything except store credit. FL, CA, almost every UCC state’s case law would find that their return policy advertisement was not accepted by their online buyers. i.e. not enough to form a contract. This would make a great class action and I will refer the idea to my plaintiff’s law firm friends. The best part of all of this is that I accepted store credit and returned the dresses over 4 weeks ago and while I received the notification that they were to be delivered December 7, the last I checked the dresses were in Puerto Rico. Also, the quality of the dresses were quite frankly very poor and I will be posting as many reviews as I can and reporting the the Federal Trade Commission as well as the aligning state agency.

I had the same experience as other customers. I bought a dress to try after seeing it on Instagram multiple times and during checkout it was not clear to me at all that using a discount code meant I wouldn’t be eligible for a refund to the original payment and could only receive store credit. If a store has a non standard return policy like this, it should be displayed in HUGE, obvious print anywhere the discount code is shown not hidden, especially since they promote the welcome discount. Instead, the only way to find this information is by clicking into the return policy and scrolling down to a small section about sale items, which makes it clear they know exactly what they’re doing. It’s also frustrating to see that other customers are getting refunds back to their original payment methods while others aren’t. I have seen that other customers are getting refunds after posting reviews and going back and forth with the company. I but it was still an unnecessary hassle that could have been avoided with clearer, more transparent policies upfront. It’s especially disappointing since I kept one of the dresses — this really isn’t the way to keep customers coming back.

Editing to add: Their response to this review (below) says that they want to make this right and find a solution that works for me. When I replied via email to ask what they propose, they did not respond, even after follow ups. I've now escalated this with my credit card company. I’m a bride and ordered a dress for my engagement photos. At checkout, an auto-generated “WELCOME” discount was applied — I didn’t add it myself. Nowhere did it say this would make my $300 purchase non-refundable. That restriction is buried in the return policy and was never disclosed during checkout OR during the return process. When I returned the dress, I was even allowed to select “refund,” but then was issued store credit instead. I’ve seen other reviewers receive full refunds in this exact situation, yet I’m stuck with store credit and their customer service has been extremely unhelpful. It feels predatory to automatically apply a discount that quietly turns a purchase into a final sale. Extremely disappointing and not a transparent or customer-friendly practice.

Extremely misleading shipping time. This is a low-quality, fast-fashion drop shipping company. Says 5-7 business days for it to ship from their warehouse in the US. In reality they wait for the Chinese manufacturer to produce and send to them first before shipping from their warehouse in the US. Needed my purchase in 8 days for a party. 8 days passed with zero updates. Emailed company and was told they will not cancel an order once placed. Received the shirt nearly a month after order. Now trying to return and cancel. The real rub is that they could just cancel the order because it’s runnin through their hands before it ever gets sent to the customer in the US. This is classic online garbage sludge. Playing the odds that the lazy American won’t bother to return it. Trash brand.

this brand scammed me, and i would never recommend it to anyone. i received a broken, unwearable dress that was $250+ and immediately contacted the company. they took days to reply and then lied to say i didn’t report it in time. then, when i sent proof of delivery and images of the damage, they didn’t reply for 10 days. i still have not received any resolution, the team refuses to reply to me, and i’m out hundreds of dollars. i’m actually in disbelief and have never had such a bad customer service experience. do not shop here!