Marilyn H.
Poor Customer Service/ Late Delivery
Poor Customer Service/ Late Delivery I purchased a dress from this merchant due the reviews I reviewed, complete nightmare. I purchased this item since December 6th, I received an email almost 2 weeks now my item has been shipped. There's no movement on my item, contact Leau customer service almost 10x, keep saying my item is shipped. At this point, I think my item possibly got lost in the mail. Contact USPS and they stated to contact shipper Leau has not yet ship the items. I am traveling to an event and desperately in need of this item, unless it will take time away from my vacation to search for a new dress. Complete disaster. I almost feel like I am purchasing an item from Shein or one of those China Merchants. What's even more disgusting the dress cost $400. Customer Service reached out to me immediately and worked through the delay. Thanks Gia.
Response from LEAUDec 17, 2024
Hi Marilyn, our team is currently catching up on all inquiries from our holiday sale and experiencing slight delays because of that and the couriers may also be experiencing some delays on their end. We'd love the opportunity to review this thoroughly if you can provide your details for us. LEAU



