LEAULEAU is a Los Angeles-based womenswear brand redefining luxury with investment fashion. Known for our form-fitting silhouettes & signature corsets for the ultimate modern capsule wardrobe.
LEAU (leauclothing.com) has 356 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 145 reviews with 1 star · Clear filters
Carrie M.
I purchased several items during a sale and I'm disappointed to say the least. The quality is poor and although I followed the size chart everything fits weird. Unfortunately I can’t return anything because everything I bought was on sale. I regret making this purchase.
Jo H.
We ordered two corset tops from LEAU and only received 1 item. We immediately contacted LEAU to let them know and the initial email back said they would be happy to help and to send a copy of the packing slip, etc which we did on 5 June 2024. It is now 26 July 2024 and we have sent several follow-up emails, but haven heard anything. This company has literally STOLEN $122 from us and caused much anxiety with 2 girls fighting over 1 top.
Scarlett
A discount was automatically added to checkout, which at the time I thought was great only to find out later that the seller won't accept returns for a refund if a discount code is used. Expensive return cost, shocking customer service (took days to respond, which then exceeded the return window), small return window, only in it for the sale. Clearly money hungry and only seem to care about the sale not the quality of the garment or satisfaction of their customers. 0/100
Lyinda L.
This company is the most unprofessional company I have dealt with for clothing. I placed an order on June 29th and it hasn’t even been processed yet. I have emailed them 5 times now with no response. I am even leaving comments on social media to no avail. DO NOT TRUST THIS COMPANY! Very shady and I just either want a refund or the clothes. Completely ridiculous and TERRIBLE customer service!!!!
Response from LEAUJul 25, 2024
Hi Lyinda, Thank you for your review. It looks like an item in your order contained a pre-order item, the Sphynx Corset. The Sphynx Corset has been on pre-order towards the end of last month and is looking to ship within the next week or so as it's arriving soon to our warehouse! Per our shipping policy, "Items purchased on pre-order are subject to varying delivery times. Pre-ordering guarantees your purchase of an item when it is back in stock. If you have other items in your order, those will ship out when your pre-order item is back. If you need your other items faster, please place a separate order. Pre-order dates are only estimates." We hope this helps clarify a bit about your order but of course, please get in touch with us via email as we'd love to make this right for you as soon as possible! Best, LEAU
Elvira
!!Update!! - 26/07/24 They did reach to me after this review and did refund me for the dress that I didn't order and never received. I was charged twice for an order and despite sending numerous emails to address the mistake, I received no response. After three weeks, only one of the two orders arrived. To my dismay, a refund to my credit card was not an option—only store credit, which was never mentioned before. As for the second order, there has been no communication. UPS confirmed the package was never delivered, yet I have not received a refund or the dress after a month. I have effectively lost 300 euros. This is completely unacceptable and feels like a scam. I strongly advise against purchasing from this company due to their lack of customer service and transparency.
Response from LEAUJul 26, 2024
Hi Elvira, You were refunded in full for the order you provided details for. Should you have any further questions, please do get in touch so we can assist further! Best, LEAU
Elisabeth T.
I ordered the muse mesh corset top in XS in March. It never even got processed, and I emailed Leau a month later asking where it's been. They told me that since it's a pre-order item, I'll have to wait for it to be back in stock before it gets shipped. Two weeks later, it was back in stock; however, my corset top never shipped. I waited two weeks again, and after nothing happened, I emailed LEAU but never got a reply. It's been almost 4 months now; I fully paid for the top; however, it has not even been processed. I understand that international shipping is more complicated; however, 4 months is an extremely long time for shipping. It's currently back in stock in the size I ordered; however, the order is still not processed. I feel very scammed and am considering reporting this issue to PayPal to receive my money back. However, I still hope the problem will get resolved, and I will get my top :). I usually don't write negative reviews, but I saw that LEAU replies to them on Trustpilot, and they haven't replied to my emails, so I'm trying my luck here. My order: #46229.
Response from LEAUJun 28, 2024
Hi Elisabeth, Thank you so much for your review! Our Muse Corset is one of our most popular items and sells out faster than we anticipate sometimes despite always re-ordering more than expected. We are so grateful for every single order and are terribly sorry to hear you have not received your Muse Corset yet :( That makes us so upset because we think you will really love it. No worries though - I've gone ahead and processed a reshipment for your order number on my side and you should now have received a reshipment notification with tracking for the Muse Corset. We kindly ask you allow about 24-48 hours for tracking numbers to update on the couriers page but nonetheless we can assure that your Muse Corset will be swiftly on its' way to you in no time. We're terribly sorry for any confusion and we hope that we can make it up for you in the future. Please do not hesitate to reach out to us with any other questions/concerns! I'll also pass your feedback along to our team and see if we can find ways to improve based on your experience. Best, LEAU
Leila
So I’m not a big fan of writing bad reviews because I feel like It can be hurtful for business but I can not believe how horrible this company is I’ll start by saying I ordered a body suit to go out for my cousins birthday on may 4 thinking i would have more than enough time to return it if I didn’t like it, since her birthday was on may 14. Well I’ll just say it’s June 24 and my package never came I’ve emailed them numerous of times I even wrote to them on instagram no reply no product no return there isn’t a phone number I can reach out to to figure out why I never received my item that being said they also charged me 20.00 for express shipping I never got any information nor a call back or email or text I called the back to get a refund since it’s been over a month and I have to wait 10 business days to get a response. I’m so disappointed I was very excited to order from LEAU but I would definitely not recommend this company to anyone it’s either a fraud or they really don’t care about there customers again HORRIBLE also my item was never shipped there was no tracking number just an order number 😒😒😒
Response from LEAUJun 25, 2024
Hi Leila, Thank you so much for sharing your most recent experience with us! Once an order ships, liability shifts to the courier in order to deliver. Our best recommendation would be contacting the courier to get an update on the whereabouts of your package. Good news though - if you purchased package protection at checkout, you should be able to submit a claim with our insurance partner, OrderProtection, for reimbursement and/or reshipment on your order. The last thing we want is for any of our customers to feel dissatisfied. I would love to review your situation lovely and look to providing you with an experience which you will find much more positive. If you can please provide your order number or email address, I can have someone from the team reach out so we can review our options for you to resolve this matter! Best, LEAU
Brittany R.
My order never arrived. Customer services asked me to confirm my address, which I did, and now they will not respond. My item has not moved in over a month and was lost in shipment, I have not received a refund and LEAU stopped answering my emails.
Response from LEAUJun 20, 2024
Hi Brittany, Thank you so much for sharing your most recent experience with us! Once an order ships, liability shifts to the courier in order to deliver. Our best recommendation would be contacting the courier to get an update on the whereabouts of your package. Good news though - if you purchased package protection at checkout, you should be able to submit a claim with our insurance partner, OrderProtection, for reimbursement and/or reshipment on your order. The last thing we want is for any of our customers to feel dissatisfied. I would love to review your situation lovely and look to providing you with an experience which you will find much more positive. Please reach out to us at [email protected] with your order number so we can review our options for you! Best, LEAU