LEAUReviews of leauclothing.com

This was one of the worst online shopping experiences I’ve ever had. I placed an order with Leau, and not only did they never ship it, but they also refused to take any responsibility. I contacted their customer service multiple times and got nothing but vague or dismissive responses. It’s completely unacceptable to take someone’s money and deliver nothing in return. The lack of professionalism and accountability is shocking. I strongly advise others to stay away from this company – save your time, money, and energy for a brand that actually respects its customers.

Wow I can't believe I got scammed by this company! Like others, I used the 'welcome' discount code and have now been advised that I am not eligible for a refund, only store credit! This is a total scam. Dress was also very poor quality. Avoid LEAU!!!!! Update: the CEO of the company did ultimately provide me with a refund after I'd sent the dress back at my own expense. However, I have also since found the Celine dress that I had purchased listed on Shein for 15% of the price. I am truly shocked and disgusted by this kind of sales practice by LEAU. It's the 'Silquee' dress on Shein and the photos for the listing on the LEAU website are exactly the same.

My experience with this company has been extremely disappointing. I ordered the Celine gown, which shipped weeks after the estimated delivery date and ultimately arrived after my event. Prior to shipping, I contacted customer service to cancel the order since it was clear the item would not arrive in time. Until that point, they had been responsive about the shipping delay—but once I requested a cancellation, they stopped replying entirely and shipped the item anyway. I didn’t even open the package and returned it within their required 14-day window. They received the return on April 7th. Today is May 8th, and I still have not received my refund. Their website states refunds are processed within 7–10 business days of receiving a return, yet I’ve heard nothing. I followed up multiple times—initially I was told my refund was “processing,” but now I’m being completely ignored. This company has shown poor communication, failed to honor its own policies, and mishandled a simple return. I would not recommend ordering from them.

I rarely take the time to leave reviews, but my experience with this brand has been so disappointing that I feel compelled to share it. Despite customer service responding quickly, they refused to help me exchange the dress I ordered for a different size. As a result, I’m now stuck with a $300 dress that I’ve owned for only a few hours, that still has its original tags, and that I’ll never be able to wear. The dress arrived with a ribbon woven through it, accompanied by a message not to remove it until after trying it on. Unfortunately, the ribbon made it extremely difficult to put the dress on properly. Still, I followed their instructions as closely as possible and reached out to customer service just five minutes after realizing it didn’t fit. I explained the situation, noted that all the original tags were still intact and that I had kept the ribbon, even though I had to remove it momentarily to try the dress on fully. I wasn’t asking for a refund — only an exchange — and even offered to wait until they received and fully inspected the dress before approving the size swap. But they flatly refused to work with me. Their rigid policy left no room for basic customer care or flexibility. What’s even more frustrating is that they publicly respond to negative reviews claiming their return policies are “clearly stated” and “fully transparent.” But transparency doesn’t justify policies that are this unforgiving — especially when a customer is clearly making a good faith effort. I’ve never encountered a reputable brand that refuses an exchange simply because a ribbon — not even a sewn-in tag — was removed for a proper fitting. With so many other customers voicing similar complaints, you’d expect the company to take a hard look at how its policies are affecting the customer experience. Sadly, that doesn’t seem to be the case.

I contacted them to send me a return label since one of my orders was returned from USPS. However, I’ve been getting the run around from Olivia. I ordered 3 dresses and wanted to return 2. The return label fell off one of the orders and was returned back to me. I just wanted the return label so I can get my money back. This is a shame because I really liked the dress that’s why I chose to stick with one. 5/5/25 Olivia responded but failed to make any attempts to resolve the matter. I reported them to the BBB. We should all get together to file a class suit action against them because this is unacceptable.

I STRONGLY advise against purchasing from this brand. My experience has been nothing short of frustrating and disappointing! I placed a pre-order with the understanding that the item would ship by a clearly stated date. That date came and went (2 weeks later), with no communication from the brand about delays. When I reached out, I was given vague excuses about customs and tariffs — but the product page still showed the original ship date even weeks after. So no, they were not "updating customers" as they claimed. To make matters worse, they refused to offer a refund because I used a small discount code — something that was never clearly communicated would void my right to a refund. It feels like a deliberate loophole in their policy to trap customers into store credit, not to mention how buried and hard to find the return policy is. It’s SCAM practice at best! Customer service was cold, dismissive, and completely unwilling to take responsibility or offer any real solution. It’s clear this brand is more concerned with protecting itself than treating its customers fairly. Do yourself a favor: DO NOT ORDER from here. Look at the other negative reviews — my experience was not unique.

The return policy is misleading, failing to clearly state that using a welcome discount code nullifies refund eligibility. Customer service was appalling—unwilling to help a first-time customer with a one-time exception or by simply charging the full amount to allow for a refund. Quality of items received is poor. Due to this shockingly poor treatment, I would never recommend LEAU to anyone and will avoid purchasing from them in the future.

I placed an order last week with 3-5 day shipping. I have emailed several times on Instagram and Email asking when it will be shipped out and no response. Do not trust this website it seems like a scam, no one is willing to help. My order number is #70867