Mary
Took over 5 months to get furniture
I ordered a loveseat and sofa in September, which was charged in full to my credit card. In November, I received word that my set was on its way and I should have it 2nd week of December. The week after Thanksgiving , I received a call from Lou, that my sofa and loveseat (both) fell off the delivery truck and were damaged beyond repair! Really, both??? I asked to see pictures. Clearly the delivery company would need this to file a claim with their insurance. No, I was told, they were "self insured" so they really didn't need to take pictures! New sofa arrived 2 weeks ago with water damage on the seat. Covered it with wood marker. Oh well
Response from Leather Furniture ExpoMar 12, 2015
We agree with Mary that this was a unique and very frustrating situation. Her original order was on its way to her when the truck it was on was in a very bad accident that damaged both of her pieces and several other orders as well. We gave Mary the option of either a full refund or to start her order again with a significant discount. She chose the latter which we were happy to do. Mary, regarding the water stain, this is the first we have heard of this and will be happy to address as neither you nor the delivery company reported this when delivered. As always, we are here to help. We will contact you today to discuss remedies.