Leather Furniture ExpoReviews of leatherfurnitureexpo.com

I ordered a sofa and loveseat about 3.5 months ago. Originally, Leather Furniture Expo told me the furniture would arrive close to Thanksgiving. There was a delay due to the manufacturer, but Tom has been very helpful and willing to compensate me for the delay. He called me and talked through the issues with me and I appreciate that. Ask for Tom or Sam to help you if there is an issue and you’ll have a good customer service experience. I received a credit on my credit card statement for the furniture due to the delay. From what I read on the other reviews, I expect the furniture to be worth the wait. Update: I received my furniture in late January and it’s wonderful. You can tell it’s built well and everyone in my family thinks it’s super comfortable. I would definitely go with the deep seating option if you have room. We had an issue with damage from a knife while the movers were unpacking it but Leather Furniture Expo sent someone right out to fix the cut. As someone who has experienced a lot for only placing one order, I would recommend them and will probably buy from them again in the future.

I ordered from Leather Furniture Expo over the phone because I wanted to pay a deposit, then remainder of balance when the sofa shipped. Each week I got a scripted email showing the progress of my order as it was custom-made; it actually took about 3 weeks less from purchase to delivery than anticipated. When the sofa was ready to ship, LFE let me know the separate shipping company would take over the order. I expected a little more information at that time from the shipping company, but it turns out they only notify the buyer 2 weeks before delivery, and I had a couple of weeks to go. The deliverymen were extremely professional, and even wore white gloves! They assembled the sofa (Unpacked and put on feet), and had me check over every inch of my beautiful Natuzzi black sofa. It is perfect and very comfortable. In a couple of years, when my new room is ready, I'll be buying more of this leather furniture! Everyone was friendly, polite, and easy to understand.

Great Quality Sofa Sleeper. Communication during assembly was excellent. Only Four Stars because freight company initially refused to deliver. They wanted me to pick sofa up because I live in too rural of an area? That I paid for "White Glove Delivery," did not matter to them. That other freight companies with just as big and bigger trucks have delivered here, did not matter to them. After some discussion, and when I refused to meet them and pick up sofa, they did deliver with no problems on our rural road. However, upon delivery, while placing the sofa sleeper in our living room, the delivery team prematurely cut the shipping bands that held the sleeper frame. Then they tilted the sofa forward resulting in the sleeper frame dropping onto our hardwood floors leaving too small gouges in the floor. While I would definitely recommend Leather Furniture Expo, I would hope they would contract to a more professional Freight Company.

I ordered a sectional sofa in sage green leather. The website stated that it should be manufactured and delivered within 12 weeks and I got weekly email updates that stated the same. Four months later and I still didn't have a sofa. It was hurricane season and I got the run-around from their customer service (no one seemed to know where my sofa had disappeared to). At 16 weeks, my sofa arrived and it's stunning. Seriously, it's the most beautiful leather and the quality is phenomenal. It's like something you'd see in a rich person's house. I only give LFExpo 4 stars instead of 5 because they should have told me up front that it would take MUCH longer than the standard 12 weeks. Honestly, if I had known that from the beginning, they'd deserve 5 stars. Their furniture is incredible. I would definitely recommend them to anyone in the market for a leather couch.

I have had trouble with service but I am told it has to do with supplier-natuzzi. Leather Furniture Expo is getting someone to fix my sofa themselves although still under manufacturer warranty feom what I understand. I appreciate Richard’s efforts un this materr. I do love my couch-just want it to work properly.

LOVE my leather couch and chair. Is exactly what I was expecting. I felt communication was not great. Weekly emails appear to be automated forms which does not instill confidence in the legitimacy of the transaction. Paying 100% up front, waiting 12+ weeks and only getting a generic email once a week left me wondering if I was scammed. After receiving an email from a transportation company, I did not hear anything for 2+ weeks. After calling I was told they had the wrong phone number for me, had left a message regarding delivery to the wrong number but since I never confirmed they did not try to deliver. Clearly they had my correct email address for the weekly updates so why wasn't I contacted? I honestly thought there was a good chance I was scammed and would have a very difficult time recouping my money since it had been 15 weeks by that point since I had paid for the furniture. I'm glad to finally have it and do love it.

We are very pleased with our new Leather sofa and the service from Leather Furniture Expo was excellent. We would definitely recommend!

Received my furniture as promised. Was disappointed, to find out, that it was made in China. It remains to be scene as to how well it wears. The appearance is nice and the power recliners work well. The quality of the leather appears to be OK.