Leaps and ReboundsReviews of leapsandrebounds.com

The rebounder came in a timely manner. It was easy to put together. Seems sturdy. Bounces really well. I think I like it!

I bought the ReBounder. I was putting on the bungees and the metal tool broke. I contacted the company three separate times asking for a replacement so that I could finish putting bungees on and they just ignored me. I am not happy especially when they said there was a warranty on it and they didn't even stand by it when the Tool broke right away. Eventually they emailed me and said I could purchase one which is totally ridiculous. Not happy with this company at all

I am really happy with my mat replacement! It came quickly after I ordered through the website.

It was great! We love our new trampoline!

Whenever I emailed a question, the response was very quick. And the replacement mat that I ordered was received in 4 days!! Excellent service!

I ordered a new mat and bungees. The mat arrived within a few days, but the bungees took five weeks to arrive. What caused the negative experience was less about the delay itself and more about the lack of communication and adequate support. If your company is experiencing manufacturing or delivery delays, do your customers a favor and reach out to inform them. It's that simple, and it can go a long way toward preventing a negative customer experience. After I reached out to customer service to ask about the delay, I was overpromised on the delivery date twice. By the third time I reached out, I wanted to cancel my order because it seemed customer service simply couldn't provide an accurate or reliable delivery date. In my last email, I even gave the company an opportunity to try to make things right. Something like a partial refund or a credit toward a future purchase could have gone a long way. Instead, I received yet another apology and another delivery update. To be clear, this was not an issue with the customer service representative. The person replying to my emails was timely, professional, friendly, and sincerely apologetic. The issue falls on the shoulders of the Customer Operations. Customers should be informed about backorders. Customer service team members should be given reliable information to share. And if things escalate to the point that a customer wants to cancel an order, do something to keep the customer experience from going completely south. Just my professional opinion, but don't let things get to a place where customers feel the only feedback a company will listen to is a negative public review. As for the rebounder itself, it's actually pretty nice. I like the mat, although the frame has started to squeak over time as the legs have loosened. The handlebar is also pretty wobbly, but it still helps with stability. Overall, it's a nice rebounder, and despite my experience with this particular order, this review shouldn't stop anyone, including me, from purchasing from Leaps and ReBounds again.

Customer service was great ! They resolved my issue quickly, and sent me new replacement skirt for my rebounder. It is nice to know that leaps and rebounds stands by their warranty they advertise. Thanks so much!

I love the size of the mat and durability. I am happy I went with leaps and rebounds I think it has really made me feel better