Leaps and ReboundsReviews of leapsandrebounds.com

I ordered a new mat and bungees. The mat arrived within a few days, but the bungees took five weeks to arrive. What caused the negative experience was less about the delay itself and more about the lack of communication and adequate support. If your company is experiencing manufacturing or delivery delays, do your customers a favor and reach out to inform them. It's that simple, and it can go a long way toward preventing a negative customer experience. After I reached out to customer service to ask about the delay, I was overpromised on the delivery date twice. By the third time I reached out, I wanted to cancel my order because it seemed customer service simply couldn't provide an accurate or reliable delivery date. In my last email, I even gave the company an opportunity to try to make things right. Something like a partial refund or a credit toward a future purchase could have gone a long way. Instead, I received yet another apology and another delivery update. To be clear, this was not an issue with the customer service representative. The person replying to my emails was timely, professional, friendly, and sincerely apologetic. The issue falls on the shoulders of the Customer Operations. Customers should be informed about backorders. Customer service team members should be given reliable information to share. And if things escalate to the point that a customer wants to cancel an order, do something to keep the customer experience from going completely south. Just my professional opinion, but don't let things get to a place where customers feel the only feedback a company will listen to is a negative public review. As for the rebounder itself, it's actually pretty nice. I like the mat, although the frame has started to squeak over time as the legs have loosened. The handlebar is also pretty wobbly, but it still helps with stability. Overall, it's a nice rebounder, and despite my experience with this particular order, this review shouldn't stop anyone, including me, from purchasing from Leaps and ReBounds again.

My son loves to jump on a trampoline. We literally went through 6 of the cheap ones from Amazon. We decided to invest in a better product. After a fair amount of research, we settled on leaps and rebounds. When it first arrived, we were THRILLED. The quality seemed excellent and my son loved it. Unfortunately, after about 3 months, where the bungees attach to the mat, that started to rip off of the mat. We had three rip in just a couple of days. I made a warranty claim, and was pleasantly surprised, they indicated they would honor the warranty claim. Great! I was feeling vindicated that the additional cost was indeed money well spent. That was three and a half weeks ago. I wrote to check on the warranty replacement, and again received a prompt and courteous reply indicating they were behind and it could take a few more weeks. This was very disappointing, I asked if we could just buy another mat, get it shipped right away and then when the warranty one shipped, we'd just have a backup. I ordered that a week ago. And it hasn't shipped. Best case, it seems I'll have it in another week. I like the product, and would recommend it. I have found the service to be responsive and courteous in terms of communication. But this is a really long wait and I can't help but think when paying for more of a premium product, I should be able to get better service. Not sure if this should be 2 or 3 stars, I really wanted to hit 2.5.

I like the Leaps and Bounds product. They have a very good lifetime warranty ... However shipping is extremely slow, customer service is even slower at responding to emails. And that gets to be extremely frustrating.

I hope that I can update this after successful resolution, but there was no info upfront as to delivery and the item still isn't received after two weeks. I think there's comparable rebounders to purchase that you will get faster. Maybe it would have been better not to go to their website in spite of holiday sale.