Lyle A.
No Test Drive = Ask Lots of Questions
The installation went fine. Unfortunately, we suffered a three-week delay because they order the incorrect wall covering material - a quality control issue on their end. The design boasts of a "seat warmer" which would be a great feature if it actually heated the seat. The heater consists of two half dollar size areas on the back of the seat that serve no purpose. When you lean back in the seat, the first thing you hit is the water jets - not the plastic seatback. My last complaint would be the fill rate we were told versus the actual fill rate. We were told it would take about five minutes to fill. Fill rate is a big deal when you are naked sitting on cold plastic seat with a non-functioning heat warmer! It actually takes 13 minutes to fill, and the salesman confirmed that our water pressure is normal. All in all, these tubs are pretty pricey investments to have things go wrong and to live with "design features" that are "design failures". Remember, you can't test drive these tubs, so don't be shy to ask lots of questions.
Response from Leaf Home Stair LiftNov 21, 2022
We certainly appreciate your feedback, Lyle. When our customers voice their concerns, we do take note. Please contact us at 866-320-5477 if you would like to share any additional details we can take into consideration.


