Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

My chair was installed without issue in July. The initial salesman was very knowledgeable. Installation was scheduled 4 days after I signed the paperwork. No problems with the installation and the installer had the chair up and running in about 6 hours. The problem arises when something breaks....your after sales service is terrible. My chair stopped working evening of 16 September. I called the Customer Service number on 17 and 18 September and was assured the service team would contact me. On 18 September, customer service told me I would be contacted by end of day on the 18th. It is now 24 September and I have yet to be contacted by the service department. This is a horrible way to treat customers who spent an outrageous amount of money for your product. UPDATE: I was finally contacted by a service rep on the afternoon of 25 September. There was no resolution to my chair problem as the chair started working again on 19 September. Never did figure out what the issue was…the chair did not move since the initial failure on 15 September.

I am looking for stair lift companies to install immediately. The number I was called from this morning left this message and evidently closes at 4:30pm. This is exactly who you are letting inside your home when you choose Leaf Hone Stairlift: "What do you need something and you don't have the money? Hey, so if you saw this Max and you continue to both your children on social media, immediate blogs side, eye, as f***, I think you're a weirdo. If you don't know, all those red markers identify an IP address. That's an engagement you scan or sharing child sexual materials, and this is the number of them. Um, okay, okay. Go, go, go, go, go, go!"

Terrible customer service! I have asked for the warranty on the stairlift that my Dad overpaid for. Buyer beware! You buy it and you pay for financing that is literally taking full advantage of elders. Run from this company. They are centrally based in Ohio. No store or showroom that we could find in our area or anywhere.

Grossly overpriced priced. Then they do the call the manager to drop the price scam. And it's still over priced. Real sleazy tactics... Their competitors are cheaper and have better reviews. If you want to over spend, then go with Leaf.

Received call today from leaf Home from number 1-855-535-8603. I wanted a rep to come out and see about getting a stair lift. She said it had to be at least 28 inches wide which ours is 35 inches wide.. however she would not send a rep out if my husband wasn’t here to ok it?? I told her he works a lot he’s gone and he’s not my parent and I make decisions as well as he does, but I wanted them to come in two days to get going on the project and she said no. It’s very discriminatory. It’s like in the 70s when a wife could not get her own credit card without her husband’s approval. Very sad! Rhonda Wip

Leaf should be shut down immediately. They are currently preying on the elderly community in South Florida and actively price gouging vulnerable people who need help. They quoted my retired parents $25,565 for a chair that should be quoted at around $6k or $7k. I felt incredibly disrespected as my father is a war veteran who deserves far more respect than this. Shut this place down.

We requested a contract for a stair lift for my 87 year old father. Initially, the salesman was a nice guy. However, he over sold the stair lift. He indicated that the stairlift they offered was made "in a production facility purchased by leaf home from Harmar in Sarasota." I asked which Harmar lift they were offering, and they said it was their brand. I asked which model it was, and was met with crickets. I asked that the contract spell out that the stairlift was indeed manufactured in the old Harmar facility, and was met with crickets. I asked for a model number to be entered on the invoice, and was met with crickets. I found out that Harmar still owns the production facility in sarasota, and asked for a salesperson. Interestingly, they indicated that Harmar has not sold the facility, they still manufacture their own lifts, and the price was $3,000.00 less than Leaf Home. If you are going to get a stair lift, get one from someone who is not telling stories to make a sale.

The chair lift made by Harmer may be a good product. I don't know as it does not work. The lift worked 1 time when the installer was here. The very next time we went to use it, it would not work. Repeated calls over 2 weeks elicited zero response from the company. I could get no further than the person answering the phone. No one called me back despite assurances they would. Managers were always "busy" or "on another line" or "in a meeting". I wonder what the response would be if my disabled wife were stuck in the basement for the past 2 weeks. Should mention that the salesman came to my house the very day I called to inquire - the VERY SAME DAY. However, they have dragged their feet for 2 weeks in coming to fix what they sold me.