Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

They showed up on time and the install went well. Then the problem started. After the install team had left I was photographing the shower enclosure to sen to my wife and I noticed a small defect in one of the panels. I sent an emal to my sales person explaining the problem and got a reply that he would pass it on to the install team. No reply. Sent another email. No answer. Sent an email to the corporate headquarters. Reply was that they would pass it onto the appropriate persons. Still no reply. I am not at all happy. Spent a lot of money and the product is not right. Should be an east fix but no one will reply to my concerns. Very poor customer service post sale!

It is very nice now, but the first time was sort of a messy caulking job and a cracked sheet. But they came back and redid it . I had to stay home again for another 4 hours.

It was a great experience except the middle man that was setting up the dates. The guy that presented the plan in the beginning was great and straight forward with me. The guys who installed the shower were absolutely wonderful, polite and explained things to me all along the way. The did a great job and I am very pleased.

Excellent install pair. They put down drop cloths everywhere they needed to walk. When they finished it was like there had never been here.

I have a concern about noise at the top of the lift. Is this normal our do I need adjustments to my lift. I do not want to damage the lift. I will be calling the warranty people this week to check this out. Other than the concern I noted I am happy with the operation of the lift. I see the advantages of the lift when I need to use the stairs. This takes the fear of the stairs away.

The shower is great, but installation was not as advertised. It took over almost a week for the crew to compete installation and they were not reliable with when they said they would be there or when they would finish. They had multiple jobs and I was a “fit in.” They were not knowledgeable about products. My dad and I had to adjust the spout so I had hot water and fix the water saver feature from the hose/wand so I could have water pressure. Crew were unable/unwilling to fix both of these. There were other hiccups that I won’t go into detail about and assume we’re just a fluke but the installation was not a positive experience. So far the shower has been alright. It is easy to clean, like the wand. Shelves are nice. I’m not sure I would use this company again and I would not recommend to my friends.

They did a great job, arrived on time, easy to work with. kept me informed and answered all of my questions. The installers cleaned up after themselves and even put plastic down on the carpers to protect it. Very happy with their work.

Very poor customer service post the initial attempt.The wrong shower door was initially ordered and the company was aware and installed a sliding door. I refused it and it took 3-4 weeks to get another door. Second installer came to install the right door and stated he had to leave to take care of another dissatisfied customer who was raising hell with him about not completing her job. Third attempt to install the door was scheduled. Finally got the right door install. The shower looks great but it was too many visits to my house and the process took too long.