Brianna
So uncomfortable & unprofessional
We contacted LeafGuard to get a quote on gutters because #1 - we needed them badly as our new home had none & is surrounded by trees; #2 - their flyer in the mail mentioned a $100 VISA gift card for a free estimate. We thought, win-win? Brandon (rep) shows up & is very polite as he does his whole presentation & finally gives the price - $10,000+. We thanked him & advised the product sounded wonderful, but that was simply a price tag we couldn't justify. This is when things started getting uncomfortable. He called his supervisor to try to get the quote down, but for the sake of transparency, I told him not to waste his time as there was no way they would cut it to a price we were comfortable with to move forward. We had a quote for a very similar product offering the same warranties at under $5,000. He then started repeating his same questions about how we liked the product & if we agreed it was worth the value he could get the price to $8,000. He planted himself in our home for an uncomfortable amount of time even after my partner & I both politely advised it was too much & left the room. Eventually he got the point & left, but you know what he didn't leave behind? The form to complete for the VISA gift card. I tried calling the same ph that I set the appointment up with because I misplaced Brandon's business card & I was hung up on twice. I tried calling from a different ph# than the one they had in the system - suddenly I got through to someone. I kept it simple & made no complaints, but asked for the form. He said he forwarded the info to the Richmond office & they would be in contact. When I asked for a direct # to follow up - oh, they don't have one. I went ahead & emailed the Richmond office email from the website as well to ensure my request was addressed. Guess what, it's been a week & crickets. So disappointing. After making us uncomfortable in our own homes - you'd think the least they could do is follow through on their promo. So glad we elected to go with a local contractor. They came out at half the price, with a nearly identical product, got it installed in less than a week & had highly professional individuals from start to finish. I recommend Gutter Shutter with BNW Builder over LeafGuard any day!

