Layla GrayceWe have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Layla Grayce (laylagrayce.com) has 735 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jane
The customer service was outstanding. Every time I called I was able to speak to a real human, very refreshing. The only disappointment was the delivery date has been pushed back, with no known eta. I feel that is more on the shipping company rather than Layla Grace. Again to reiterate the service was excellent and the people genuinely wanted to help.
Gary
Dear customer service: We received the pedestal bar table today. The delivery service insisted on not allowing us to open the box prior to them delivering it even though the box was damaged in multiple places. After opening the container, it was broken in one location, yet I was not allowed to check the item before the delivery team left. The signature form for acceptance does request the quality of the product and if there’s damage. If the customer is not given a window of 2-5 minutes to open and check the package, those responses cannot be answered. I entered my name on the form but did NOT sign the form for acceptance. I hope other customers will take heed to this experience and be cautious in ordering with such poor and contradictory information. Signing a form for acceptance, yet given no time to evaluate the delivery is not acceptable. This type of extremely poor delivery service will prevent us from ordering with Layla Grayce in the future. We have ordered from Wayfair multiple times and have had much better delivery service. It would be in your company’s best interest to provide excellent quality delivery service.
Response from Layla GrayceNov 8, 2024
Good Morning Gary, My sincerest apologies for the trouble you experienced with our delivery team. With our standard threshold delivery the carrier is expected to deliver the shipment to your door or garage and doesn't include any unpackaging services. The drivers schedules can be quite busy so they may not be able to wait while you unbox the item. However, if you notice issues with the box you can absolutely notate those on the form and then contact us if any damages are found while unboxing. I'm going to have our claims team reach out to you directly to handle the damages and resolution. - The Layla Grayce Team
NP
I ordered a large piece of wall art. I loved the selection and the product I received. Although I had to wait for it for two months, I'm glad they did not give me false shipping estimates, unlike some other websites I ordered from.
Response from Layla GrayceNov 6, 2024
Thank you for your patience and understanding! We’re thrilled that you love your new wall art and are glad we could provide a reliable shipping estimate – we hope it makes a beautiful addition to your space! - The Layla Grayce Team
Monica
Superior level of customer service Definitely coming back in the future
Response from Layla GrayceNov 1, 2024
Thank you for your review and the compliments to our customer service team! We hope to get the chance to work with you again! - The Layla Grayce Team
customer
Loved the product and customer service. We happened to have one the Charlie ducks that had a weld issue for mounting. They quickly and without hassle sent us a new one to replace the broken one. Great job!!
Jean V.
Our three stools arrived in perfect condition. Delivery was very smooth. We're super happy with our experience.
TVacation
Easy purchase, fast shipping! Great communication
James
I had questions and the customer service was very helpful and responsive!
