Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceJun 24, 2025

Thank you for your kind review! We're glad to hear the pieces arrived safely and look great in your space. We appreciate your patience with the delivery timeline, and it's wonderful to know the delivery team made a good impression. - The Layla Grayce Team

Response from Layla GrayceJun 24, 2025

Thank you so much for your thoughtful review! We're thrilled to hear that our team was able to resolve the issues quickly and support you every step of the way. It means a lot to know you'd recommend us and continue shopping with us—we’re always here to help you find the perfect pieces. - The Layla Grayce Team

Response from Layla GrayceJun 24, 2025

Thank you for taking the time to leave us a review, we hope to get to work with you again in the future! - The Layla Grayce Team

Response from Layla GrayceJun 13, 2025

Hey Susan, We’re very sorry to hear about the issue with your delivery. We understand how frustrating it must be when something you've been looking forward to can't be completed as planned. Our delivery teams always do their best to accommodate building constraints, but in situations where elevator access or entryways aren’t large enough for the items, it does limit what can be done onsite. These kinds of limitations can sometimes require alternate arrangements, which is why we encourage customers to double-check elevator and entryway dimensions prior to delivery, especially for larger items. That said, a supervisor has reached out to see if we can work with you on a solution that avoids a costly return. We truly want to help if there’s any way forward, and we appreciate your patience while we explore options with you. **Update 6/24** We completely understand that return shipping and restocking fees can feel steep, especially on larger orders. That said, with a combined order total approaching $20,000, the cost to ship these items—and then have them returned—adds up incredibly quickly on our end. We simply cannot absorb those costs due to an issue resulting from the products being too big to be delivered into your building. We ensure that all measurements are clearly listed on our product pages and if there's ever a question or concern regarding sizing we are happy to review those details prior to placing any order. We're truly sorry things turned out this way—it’s not the outcome we wanted either. - The Layla Grayce Team

Response from Layla GrayceJun 13, 2025

Thank you so much for taking the time to share your experience! We're glad to hear everything went smoothly, from the ordering process to delivery. It's great to know you're enjoying your new buffet — it was our pleasure to assist you every step of the way. - The Layla Grayce Team