RayB
Reliability issues
I reactivated my lawn cutting for when i was going to be out of town (9/17- 10/2). My lawn was scheduled to have been cut on 9/ 17 and for two weeks thereafter. early morning (4AM) on 9/17 I was notified via email that the job had been declined. It wasn't until a week and a half later that my lawn was cut. When I returned home on 10/3 the grass looked horrible. clumps of grass from when it had been cut on 9/28 or 29. No evidence that edging had been done either. I paused the service at that point because next cutting wasn't scheduled until 10/10. In summary, the lawn was supposed to have been cut 3 times between 9/17 and 10/3. It had only been cut once. If I cannot depend on your service to be reliable, I will need to find another company that I can depend on. I previously submitted a similar review a couple of weeks ago and have not heard anything since (I requested a callback)
Response from LawnGuruOct 22, 2026
Hi, Ray! Thank you for taking the time to share your experience and for bringing these concerns to our attention. We're truly sorry for the repeated scheduling delays and the condition of your lawn when you returned home. We also apologize that your previous request for assistance went unanswered. While we don't currently offer phone support, our team is available through live chat and email to provide personalized assistance. A member of our team will be reaching out to you via email shortly to review what happened, address the concerns you've raised, and explore options for finding a more reliable provider for your future services. We value the trust you've placed in LawnGuru and appreciate the opportunity to make things right and provide you with a better experience moving forward.