LawnGuruReviews of lawnguru.co

never received copies of the agreement from this company after requesting it 6 time nothing called over and over requesting this. The first time the grass was scheduled to be cut no one came and no one emailed us to let us know so we called talked to 3 people all were rude and made statements like we are allowed to talk to you we are the sales line we have no live customer service line period. So now we are trying to find out if and when our grass will be cut been told by Wednesday and honestly we doubt they even show up. So we have nothing to show how much we agreed to pay they have our account number to withdraw from and they are not showing up and are rude to us because we are asking for what we have a right to i.e. a copy of the agreement and for them to show up WAY TO MUCH TO ASK FOR FROM THESE PEOPLE BEWARE!!!!

Paid $90 for snow removal and salt, was left with so much snow on the driveway that it was still difficult to drive my vehicle on it. Barely sprinkled salt despite that being $25 of the cost. Walkways remained unsafe to walk on. It took more than a week to resolve - I had to email and text photos and follow up multiple times before finally receiving a partial refund. I would never recommend LawnGuru based on the poor customer service and lack of accountability for the vendors they hire.

I have had a very different experience. I have an illness so I can't get outside and mow the lawn or take care of snow as it nearly kills me to try and do this. The lawn professional was awesome. Always on time excluding one time there was an issue and he let me know right away and returned to do the service as soon as he could. The lawn always looked great and I was complimented multiple times. I will be asking for his services again this coming summer. The snow service has been on time and I was also texted as soon as they thought they may activate the snow service twice so I was advised to skip if I did not want back-to-back service. Everytime I have skipped it has been honored. They shovel and salt the walkway. They plow out the driveway with just a dusting left. They have removed a significant amount of ice. The customer service has also been great. If someone was late or hadn't showed, which is a rarity, they would send me someone right away, even if it was short notice or later in the day. My only complaint is the app which has been alot wonky. The providers on the actual app get 5 star ratings for their work. I am sorry that so many people have had a different experience. All I can report is how I have been treated. This service has really saved my butt.

How can a snow removal service be this Abysmal? I have no idea how a company could be so incompetent or untimely. They don’t plow the driveway for days until after it’s done snowing, last time they came to the house 4 days after it snowed and realized the snow had hardened and they couldn’t do anything to clean it. Stupid and terrible service. Do not recommend, do not hire them for snow removal.

This company purports to provide quality lawn and snow removal service. I can't speak to the lawn service, but snow removal service is TERRIBLE. BTW, 93% of reviews for this company are 1 out of 5, so this is a universal opinion. You can't rely on timely or high quality snow removal. In the end, one of their providers tried to defraud by claiming he had finished service, complete with a phony photo from a previous job. So I canceled my account. Bottom line: they cannot be trusted to do timely or quality service - or even to be honest

I wish I had read these reviews before I signed up to have LawnGuru provide snow removal service. Although LG says you have a chance to SKIP a service because it's not necessary, immediately after it began snowing they activated a snow removal service which I was unable to cancel. While I was waiting for the 4-hour storm to finish to see whether a plowing was needed, I received word from a contractor that he was on his way to my house to perform the service. Within a few minutes, I directly texted the contractor to not bother coming out. How am I supposed to determine whether or not a service is needed until the storm ends?! As it turned out, only a little over 1 in of snow fell. It appears to me that customer service for LawnGuru is more interested in generating revenue than it is in satisfying customers. Don't see them lasting very long with this model. 😢😢

Service provider beware. They will not pay you for jobs that you have completed. Would give them a zero if possible.

Wow, just wow. I’ve had my father’s lawn taken care of using Lawn Guru for almost 6 months now, have spent I know over $1K with them for service and tips and today, I stopped their service. As my father’s house is having work done in the interior, I simply gave the lawn person my number as well as my sisters should we need to call to have the contractors move their vehicles so the lawn could be serviced. I guess I violated some terms of their service as I gave the provider my phone number. Like I have all day to constantly be checking their app. I wish I could copy and paste their response to my discontinuing their service after all this time and money spent, you would be appalled. They could care less that I canceled, basically told me bye bye and went about their day. Talk about service standards at companies going down the tubes these days, they exemplify this. You make your own decision as to who to use but be ready to be disappointed and shocked if you ever have to deal with their customer service people. Have a great day everyone!