La Vinothèque Reviews | Read Customer Reviews of lavinotheque.com

La Vinothèque Reviews | Read Customer Reviews of lavinotheque.com

La Vinothèque reviews

612 approved reviews, newest moderated first

B C.
Jun 6, 2020
Just what I was looking for
Just what I was looking for, fast shipping!
Response from La VinothèqueJun 17, 2020
We truly value your feedback and we're happy that you are happy!
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customer
Jun 2, 2020
Love the packaging and the shipping was…
Love the packaging and the shipping was really fast!! However, the shipping was a little too high.
Response from La VinothèqueJun 2, 2020
Thank you for your feedback. We are courteous and professional and shipped right away. UPS & FedEx are a separate company and operates on their own procedures.
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customer
Jun 1, 2020
...I enjoy the fact your able to carry…
...I enjoy the fact your able to carry a special item I desire...
Response from La VinothèqueJun 2, 2020
Thank you so much for your wonderful feedback.
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customer
Jun 1, 2020
The bottles were packed safely and we…
The bottles were packed safely and we got the shipment very quickly. I was very happy.
Response from La VinothèqueJun 2, 2020
Thank you very much for leaving us such a wonderful review.
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Mark
May 20, 2020
Great service and prompt receipt of my…
Great service and prompt receipt of my order.
Response from La VinothèqueMay 22, 2020
We really appreciate you choosing us. Thank you very much.
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customer
May 19, 2020
The ordered was processed promptly
The ordered was processed promptly, and the grappa was a delight for my husband.
Response from La VinothèqueMay 20, 2020
Thank you very much for giving us the opportunity to serve you.
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customer
May 10, 2020
A few days after ordering
A few days after ordering, they sent a note saying that they would not be able to fulfill the order and they refunded the money and canceled the order. No explanation, just canceled the order. After commenting what I sent above through Trustpilot, they sent a note saying that they can't send to Minnesota. So My new review is that they have a weak web site that can not determine if it is OK to sent to specific states. Therefore you may want to call them and ask, otherwise you will be wasting your time shopping and find out a few days after you order that they can not fulfill your order. These Guys really don’t like bad reviews. They keep replying to my comments with a negative defensive comments. The latest is that somewhere in their website they have a statement about a limited number of international locations they ship to. I didn’t know MN was international from CT!
Response from La VinothèqueMay 18, 2020
We are incredibly grateful that you took the time out to leave us this feedback. I apologize on behalf of everyone at La Vinotheque. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Our collection of Wine and liquors hugely surpasses what you could find at any individual store. We make it easy to find what you’re looking for and the most discerning connoisseurs can find just the right wine or liquor at a surprisingly low price.
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customer
May 9, 2020
Excellent service
Excellent service
Response from La VinothèqueMay 9, 2020
Thanks for the awesome review.
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