La VinothèqueReviews of lavinotheque.com

Response from La VinothèqueJul 31, 2026

Alexander, We take customer feedback seriously, but according to our records and official carrier tracking, this order was processed immediately and delivered days ago: Order Placed: July 13, 2026 Shipped: July 14, 2026 (Next business day) Delivered: July 15, 2026 at 12:43 PM via FedEx Home Delivery (Tracking #382670098320) Your package was successfully delivered and signed for at your Greenwich address shortly after ordering. Additionally, we have no record of any emails or phone calls from you reaching out to us regarding your order prior to posting this review. We kindly ask that you verify your delivery location or update this review to accurately reflect the quick fulfillment and delivery of your order. If you need a copy of the official FedEx proof of delivery, please contact us directly at [email protected]. La Vinotheque Management

Response from La VinothèqueDec 28, 2025

Hi there, we’re just as disappointed as you are! We know the Jelzin Cherry is a favorite, and we hate that it was out of stock for your order. We’d love to help you find a replacement or let you know as soon as it's back in stock!

Response from La VinothèqueDec 17, 2025

We are sorry for the confusion! The original order was shipped promptly to the address provided at checkout. Once we realized the address was incorrect, we sent a free replacement to the updated address as a courtesy. We hope you enjoy the product! Tracking ID: 396403503615

Response from La VinothèqueAug 14, 2024

Dear Ann Marie, We appreciate you taking the time to share your experience. We’re truly sorry to hear that you didn’t receive the correct item. We understand how frustrating this must be, and we want to make it right. We pride ourselves on order accuracy and our hassle-free return policy. If you received the wrong item, we apologize for the error and encourage you to reach out to our customer support team immediately. We’ll arrange for a free replacement or refund, whichever you prefer. To initiate a return or replacement, please visit our returns portal https://lavinotheque.com/content/1-shippingreturns. Our team is available 24/7 to assist you with any questions or concerns. Thank you for your understanding. Sincerely, La Vinotheque Customer Support team Contact Information: 877 319 7683 [email protected]

Response from La VinothèqueJul 25, 2024

Every thing was great, sorry I made a mistake and meant to give you FIVE STARS. Now I’m not sure how to fix it.

Response from La VinothèqueJul 3, 2022

Thank you for your review on our website. We always welcome feedback, whether it is positive or negative. However, in this particular case, you requested to cancel the order. An order that has mistakenly been canceled cannot be reinstated.