Lavechic Reviews | Read Customer Reviews of lavechic.com

Lavechic Reviews | Read Customer Reviews of lavechic.com

Lavechic reviews

300 approved reviews, newest moderated first

simona G.
Oct 30, 2025
Metto una stella ma sarebbe già troppo
Metto una stella ma sarebbe già troppo! Dicono che producono i vestiti a Londra ma arrivano dalla Cina con tempi biblici!!! Arrivato l'abito ma manca la cintura. Vorrei fare un reso ma nessuno risponde e non si capisce come si deve fare. Pessimo sito!!! Non comprate !!!!! Si trovano gli stessi prodotti fatti i italia e a minor prezzo!!!!! Stupida io che ci sono cascata!!! Ma ribadisco NON COMPRATE!!!!!!!
Response from LavechicOct 31, 2025
Hello, we sincerely apologize for your unpleasant shopping experience. Regarding the shipping time issue you reported, we are optimizing our logistics partnerships and delivery processes, and will shorten shipping times and accurately mark estimated delivery times in the future. We take the missing belt for the dress very seriously. Please contact us at [email protected] and provide your order information; our customer service team will handle it promptly. Regarding the unclear return process, we have optimized our website, simplified the operation, and added guide videos and text instructions to the Help Center. We apologize again and look forward to communicating with you via email. We will do our best to make amends and regain your trust.
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CT
Oct 29, 2025
If there was a zero star rating...that is what I'd give it.
If there was a zero star, I would have picked that. They have quite the scam going. So, the clothes are probably worth nothing. Horribly made. What you see on the site is nothing like what you get. The return policy isn't really that. That is where the scam comes in. You have a choice to pay for all of the shipping back to China (which is more than the product is even worth) or you can take a 20% partial refund. They know that everyone is going to do that, so they get 80% of the money and the clothes are basically made of paper. It is so sad that there are people who just love to take advantage of others. This is what Lavechic does. Don't go anywhere near this website.
Response from LavechicOct 31, 2025
Hello! We sincerely apologize for your unpleasant experience. We take your feedback very seriously and will handle it properly. Regarding the product discrepancies you mentioned, we have recorded them and will further verify the details. Regarding your concerns about the return process, we understand that the current policy may cause you inconvenience, and we are currently optimizing the relevant procedures. We are committed to providing reliable products and services. You can contact us at [email protected], and our customer service team will provide you with detailed guidance and actively assist in resolving your issue. Thank you for your feedback, which helps us continuously improve!
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Stephanie K.
Oct 29, 2025
Très déçu
Le produit reçu n'a rien à voir avec ce que j'ai commandé et il est de très mauvaise qualité. Sur le site impossible de voir comment le retourner et se faire rembourser. Meri de me donner les instructions pour le retour de ce produit afin que je me fasse rembourser.
Response from LavechicOct 31, 2025
Hello, we are very sorry that the product you received does not match your order and is of poor quality. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience caused. Regarding returns and refunds, you can contact customer service directly at [email protected]. We will provide clear instructions and ensure that the refund is processed promptly after verification of receipt. We will also thoroughly investigate the cause of the shipping error and take corrective measures to prevent it from happening again. We hope to resolve the issue as soon as possible and look forward to your next satisfactory experience.
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sonia L.
Oct 28, 2025
Un mois après la commande passée
Un mois après la commande passée, aucune réception, aucune information, cela ressemble grandement à une arnaque !!!!
Response from LavechicOct 29, 2025
Hello, We are deeply sorry to learn that you have not received your order or any updates after one month. This situation is unacceptable, and we will launch an immediate investigation. Please provide your order number and other relevant information so that we can expedite the investigation. We will regularly update you on the progress. If there are indeed logistical issues or other unforeseen problems, we will do everything we can to provide you with appropriate compensation. Thank you for your understanding and patience.
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Antonella
Oct 27, 2025
Tutto sbagliato il vestito comprato non…
Tutto sbagliato il vestito comprato non era quello che avevo ordinato Mi avete mandato un un straccio non si può guardare pure senza cinta ma stiamo scherzando !!pagato 56 euro non comprate su sto sito 😤😡😡
Response from LavechicOct 29, 2025
Dear customer, we are extremely sorry for your unpleasant shopping experience. We have received your feedback, and sending the wrong item was a serious mistake on our part. We will compensate you for the €56 you paid with an equivalent coupon, making it easier for you to purchase your desired items next time. Please keep the unsatisfactory item you received; we will handle it according to your wishes. We hope this will restore your trust. Please contact us if you have any questions.
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Julia
Oct 27, 2025
Refund
My refund was sorted efficiently
Response from LavechicOct 29, 2025
Dear customer, thank you so much for your recognition of our refund processing efficiency! We always prioritize customer satisfaction and are committed to providing you with convenient and efficient service. If you have any further needs or questions, please feel free to contact us anytime. We will be happy to assist you.
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Paula F.
Oct 26, 2025
Ordered a dress
Ordered a dress, different colour to advertised and does not fit. No return address anywhere, you have to email them. As you only have 14 days to return they just give you the run around. They requested I send photos to which I said it doesn’t fit please forward the return address , never gave it. DO NOT BUY OF THEM !!!!
Response from LavechicOct 29, 2025
We sincerely apologize for the unpleasant shopping experience. We have noticed the issues you reported and deeply regret the color difference and size discrepancy. We also bear responsibility for the communication difficulties that prevented you from successfully returning the item. Please provide your order number, and we will immediately check and assign a dedicated customer service representative to you to provide an accurate return address, follow up on the return process, and ensure your issue is properly resolved. We value your feedback and will strive to improve, hoping to have the opportunity to make amends for the inconvenience caused.
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Dallanara
Oct 24, 2025
DO NOT BUY FROM LAVECHIC…
This website will not offer a full refund. If the product does not fit and is still brand new in perfect condition they will not receive the item back and offer a full refund. Highly disappointed and DO NOT RECOMMEND.
Response from LavechicOct 29, 2025
Dear customer, we are very sorry that you had such an unpleasant shopping experience. Regarding your refund request, we would like to discuss it further. Our refund policy is based on industry standards and various factors, but we will pay special attention to your situation. Please provide your order number and other detailed information, and we will assign a dedicated person to contact you. After verification, we will process your request according to a reasonable procedure, striving to make up for the inconvenience caused. We hope you can give us an opportunity to improve our service.
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