LavechicReviews of lavechic.com

Response from LavechicDec 25, 2025

We sincerely apologize for your unpleasant shopping experience. We have immediately recorded and initiated an internal investigation regarding your feedback that the product did not match the description and your dissatisfaction with the proposed solution. To resolve your issue as quickly and properly as possible, we hope to provide you with a more responsible solution and directly listen to your feedback for improvement. Please send your order details to our customer service email: [email protected], and a specialist will contact you for further communication. Thank you for your feedback. We value your experience and will take it seriously.

Response from LavechicDec 23, 2025

Thank you for your five-star review! We are delighted to hear that Linlin was able to provide you with such attentive and thoughtful assistance. Customer satisfaction is our highest goal. We look forward to continuing to serve you!

Response from LavechicDec 23, 2025

Dear Customer, We sincerely apologize for your feedback. Your description of the "product not matching the photos" and "difficulty in returning the item" is completely inconsistent with our service standards, which makes us very concerned and distressed. To handle this matter for you immediately and effectively, we kindly request that you send your order details and the problem you encountered via email to our dedicated customer service channel: [email protected]. Our customer service specialist will prioritize your case upon receiving your email and do their best to assist you in resolving your return and refund issue. We highly value every customer's shopping experience, and we once again sincerely apologize for the great disappointment and poor experience this has caused you. Please give us a chance to correct this mistake. The LaveChic Customer Service Team

Response from LavechicDec 23, 2025

Wow! Thank you so much for your thoughtful review, including detailed height and weight information – this is so helpful for other customers! 👍 We're so happy you liked both dresses and received the right size. We appreciate your kind reminder and understanding regarding the initial color bleeding of the velvet dress. We are always committed to improving the product experience, and your satisfaction is our greatest motivation. Welcome back anytime; we look forward to bringing you more beautiful outfit options!

Response from LavechicDec 23, 2025

Dear Ms./Mr. Imbroggioni, We are deeply shocked and sorry to see your one-star review and such feedback. This is absolutely not the shopping experience we wanted to provide. We absolutely value the trust of every customer and are by no means "scammers." Your experience is very important to us, and we urgently need to understand the specific circumstances to verify and resolve your issue. To handle your problem efficiently and properly, we have contacted you via private message. Please provide your order information at your convenience. Alternatively, you can send detailed information directly to our customer service email: [email protected], and a dedicated person will follow up with you immediately. We sincerely apologize again for the unpleasant experience this has caused you. We look forward to the opportunity to rectify the situation for you.

Response from LavechicDec 23, 2025

Dear Customer, Thank you so much for giving us a five-star review despite a less-than-ideal shopping experience, and for your special recognition of our service team. This is a tremendous encouragement to us and also makes us deeply aware of our responsibility. First of all, we sincerely apologize for the lengthy and cumbersome purchase and delivery process, and for the discrepancy between the product and the website images. This was completely contrary to the shopping experience we wanted to provide you. Your feedback is crucial to us, and we have recorded the issue and will immediately submit it to the relevant department for optimization. At the same time, your affirmation of our "serious, responsible, and professional" service is the greatest reward for our team. This strengthens our belief that we always put customers first. Thank you again for your understanding, trust, and valuable feedback. We look forward to providing you with a perfect experience from beginning to end in the future.

Response from LavechicDec 23, 2025

Dear Customer, First, please accept our sincerest apologies. We are deeply shocked and ashamed to have made such a serious mistake—sending you an XS size instead of the 2XL dress you ordered. This has caused you a terrible experience, and we take full responsibility for it and take it very seriously. To immediately verify your order and resolve the issue (either resend the correct item or arrange a full refund and compensation), we need your order details for quick identification. Since we cannot directly link your order to the review, please proactively send us your order number and this issue to our customer service email address: [email protected]. Please indicate "2XL Wrong Size Sent XS - Urgent Handling" in the email subject. Our specialist will prioritize processing your request within 24 hours and provide a satisfactory solution. We sincerely apologize again for the significant inconvenience this error has caused you. We have launched an internal investigation and will seriously reform our shipping processes to prevent such incidents from happening again. We sincerely look forward to your email and will do our utmost to resolve this issue for you.

Response from LavechicDec 23, 2025

Dear Customer, First, we must solemnly declare: LaVeChic is absolutely not a scam. We are a legally registered brand that values ​​every customer. We sincerely apologize for not receiving a timely response after your refund request, as this is completely unacceptable to our service standards. We have escalated this incident to the highest priority complaint and are conducting an internal investigation. Second, regarding the issue of "serious discrepancy between the order and the received item": The situation you described (ordering a long skirt but receiving sweatpants) is a completely unacceptable and serious error. We have immediately launched an emergency review of our warehousing and quality control processes. Most importantly, we need your help to resolve this issue immediately. Since we cannot directly link your order to the review, in order to process your full refund (or reshipment) and provide compensation immediately, we kindly request that you: Please send your [order number] and the [refund application voucher/photo] you sent directly to our official customer service email: [email protected] To facilitate our priority processing, please indicate in the email subject: "Urgent Handling: Long Skirt Received as Sweatpants - Follow-up on Public Negative Review" We promise that within one hour of receiving your email, a senior customer service representative will contact you directly by phone or email to follow up throughout the process and resolve your issue within 24 hours. We once again sincerely apologize for the extremely poor experience this has caused you. We hereby publicly promise to thoroughly investigate this matter and provide you with appropriate compensation.