Laurel RoadReviews of laurelroad.com

Alright. Good offers.

This financial institution is the worst I have ever experienced. With this being an online only institution, relying heavily on the internet and technology, they waste so much time by requiring some of the most important aspects of the industry (i.e. setting up a Cash Advance PIN, refunds, etc.) being solely physical in nature. This is the 21st Century! I reached out to my other financial institutions, to get information as to how the practices that I was experiencing measured up with the rest of the industry, and Laurel Road is nowhere near the industry standard. I have been waiting over a month to receive my physical PIN mailer, with more than 3 calls about that in particular, and the mailer still hasn't been sent. If they are so out of date, as an online only financial institution, with their digital practices, how am I supposed to know that my financial wellbeing is secure in their hands through their digital security practices. I CAN'T! I will be leaving here as soon as I find a better replacement, which won't be long, I'm sure.

It’s been a pleasure setting up our new account. Everything has worked out just fine along with a bonus and continued rewards for depositing our checks. I never have to wait long to speak to an agent. and they all have been friendly. I left a bank because we were not getting good service. Their online banking works really well.

Easy to sign up for and set up

Laurel Road was efficient, responsive and concerned about customer experience. Laurel Road does what it says it will do.

Didn't extend overdraft protection

Laurel Road was suggested to me by a coworker as a savings account for my daughter. The process to open an account was very straightforward and quick. The true test will be in the actual banking processes! So far deposits from my own checking account have been easy, it just takes a few days to process. 10/10 as of now overall!

My account is still restricted and you have had my money for over 4 weeks now. I want it released now. This is ridiculous