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Laurel Road Reviews | Read Customer Reviews of laurelroad.com

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Money & Insurance
Banking & Money
Laurel Road

Laurel RoadReviews of laurelroad.com

4.0590 reviews
Banking & Money

Laurel Road4.0

Reviews590 About Contact

Overall score

4.0 out of 5

Great

Average of 590 reviews

Distribution

5★67%
4★8%
3★2%
2★2%
1★22%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(855) 245-0989
laurelroad.com
[email protected]

About Laurel Road

Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More

Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: laurelroad.com
Website: laurelroad.com
Category: Banking & Money
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Laurel Road reviews

590 approved reviews, newest moderated first

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Colbi W.
Jun 24, 2018
Awesome!
The process was smooth! Each person I spoke with was very kind and helpful. Thank you!
Report
Lucinda B.
Jun 22, 2018
The whole process was totally annoying.
The whole process was totally annoying.
Report
Valued Customer. M.
Jun 22, 2018
I refinanced with Laurel Road and the…
I refinanced with Laurel Road and the process was vastly better then SoFi and Earnest. It took SoFi over 1 month to review my loan application and Laurel Road gave me a better rate and approval within 24 hours. I didn't have time to jump through the hoops of SoFi and I am very glad to have found Laurel Road. I would definitely recommend this company to anyone as I haven't had a single issue with them.
Report
Henrique T.
Jun 22, 2018
Great service and personalized…
Great service and personalized experience.
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Holly
Jun 22, 2018
Great experience
Great experience! Easy to use!
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Nathan G.
Jun 22, 2018
Everything was so seamless
Everything was so seamless, support was so helpful, my rates are fair, and the referral bonus swag backpack was an incredibly sweet touch. I'm so glad I went with Laurel Road. Also, the payments have been automatically coming out of my account with ease, and the app works quite well too.
Report
A. G.
Jun 22, 2018
The process of consolidating my loans…
The process of consolidating my loans was so smooth and customer service is excellent!
Report
Jennifer Q.
Jun 22, 2018
Very happy with the process
Very happy with the process. I saved >15 years just by paying a little more each month; and a much lower interest rate by refinancing.
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