Michele M.
Slow, Misleading, Poor Website Interface
Like many others leaving reviews, the turn around time has been slow. I refinanced with Laurel Road in 2020 and had a fine experience with them at that time. Now in 2021, interest rates to refinance my student loans are even lower, and they allure you with an added discounted interest rate if you open up a linked savings account with them. With the money in my emergency fund, I could get another 0.55% off my interest rate, bringing it close to 2%! HOWEVER nearly a month after refinancing, numerous messages, chats, emails, calls with "customer service" I still have no way to access and put money into this linked savings account and get the interest rate that was quoted. Their online interface is cumbersome and not user friendly or intuitive at all. The reps I've been dealing with have been helpful and pleasant enough, but nothing ever seems to come from my interactions with them. VERY disappointed in the process and service this time through. I would not refinance with them again, and if I don't get the interest rate that was advertised when I closed on my loan, I will search to refinance with another company.