Laurel RoadReviews of laurelroad.com

I had an excellent experience

I lost my Public Service Student Loan Forgiveness eligibility by switching from a federal loan. They do not match the federal loan forgiveness or forebearance. I work in healthcare and have been devastated financially by the pandemic. They are not willing to work with me to lower my payment. DO NOT APPLY.

If you are considering to refinance your loans using this company, DO NOT DO IT. I had a perfect credit score and they MESSED IT UP BY CHECKING MY CREDIT SCORE AND THEN DECLINING MY APPLICATION!! My 795 credit score went to CRAP because of this company. All the representatives that were on the phone with me were telling me how my application looks great and that there was nothing wrong with it. Why say that and then tell me to “go ahead and submit a credit score checkup” just for me to get denied. I was very hopeful and this is just messed up. I would understand if it’s due to a low credit score but 795!?!? The whole process of submitting document after document was very annoying and tedious and yet I still considered them because of the low interest rate they offered. But that’s all BS. I won’t be saying good things of this company TO ANYONE EVER because of what they put me through. Every document I submitted was still not ever enough. Horrible and WORST COMPANY EVER TO DO BUSINESS WITH.

Even though I wasn't able to complete all the balance transfers to my Laurel Road credit card, Lemarcus helped me with 1 transfer and has been a great help. He is very knowledgeable and informative, polite and kind, listened to what I needed, and was sympathetic with the hurdles I've had with the new credit card. I appreciate his help.

I recently refinanced some private student loans and was happy with the experience. They were responsive to my calls and made the process go quickly and smoothly. Plus I got a much lower interest rate than I would've imagined. Also after funding they were quick to set up autopay and good customer service remained.

I would give zero stars if I could. Absolute nightmare to work with. I refinanced a significant amount of student loans from undergrad right after graduating, with the understanding I could later defer payments when I went to medical school. Fast forward a year, I call to say I' starting med school and need to defer, and they tell me they only defer payments for residents, which makes NO sense. You have some income as a resident, but no income as a med student. How do they expect me to pay $1,000 a month as a full time medical student? I tried to refinance with every other company under the sun but no one would because technically I'm unemployed now. I had to take out the maximum amount of federal loans and pay Laurel Road with that money each month. Paying loans with loans! Ridiculous. They won't even allow me to slightly lower my monthly payment. When I asked they said try refinancing with us again. So I did, and the process was a nightmare. Got booted off the website multiple times and lost documents. Super unclear which application is which. I think I ended up with three separate applications (all denied) at the end because every time it kicked me off and I had to log back in it started a new one or something. Absolutely terrible. I'm stuck with this company, but if you can avoid them you should. For so much advertisement about working with doctors, they sure don't seem to care about helping out med students.

I needed to cosign for my son to refinance his student loans. I gave them everything they asked for x2. Three weeks of items they ask getting rejected ten phone calls they deny the loan. I make more then enough money, have a good credit score and get denied because the underwriters have no clue what they are doing. I just bought a house not a year ago and getting a mortgage was easier then cosigning for my son. Everyone I spoke to gave me different answers to the same questions I had,

The processing time is very long and it is so hard to get in touch to the customer service, also their rate is not as competitive as other companies, so check out other companies.