Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Paula F.
The process was smoother than I thought it would be; everything being online sometimes is a challenge. They made it very easy for me and I appreciate that.
Response from Laurel RoadMar 14, 2023
Thank you for providing your feedback. We are happy the process was smooth and easy. We appreciate you taking the time to let us know how we are doing.
Kenya L.
I refinanced my student loans with them. They have a sliding scale interest rate depending on how much you direct deposit into their linked checking account. Originally my husband was having his check direct deposited and we had no issues. We like to front load his 401k so he was depositing the majority of his check into his Fidelity account. So I transferred my direct deposit to Laurel Road. I lost my discounted rate because they decided my employers direct deposits don't qualify as direct deposits. The only positive of this bank is the discounted interest rate I was receiving. Otherwise, this bank is inconvenient and impractical
Karirose E.
terrible customer service, approved for checking account and not allowed to get on line, employees will not tell me reason
Response from Laurel RoadMar 10, 2023
Please have the account holder call us at 833-427-2265 and we would be happy to help.
Scott M.
The entire process was so easy and efficient. They provided constant email updates and reminders so you always new the status. Just tremendous!
Response from Laurel RoadMar 10, 2023
Thank you for taking the time to provide your feedback. We are so happy we were able to help you with making the application process seamless. Thank you for choosing Laurel Road!
Katelynn P.
Laurel Road made it easy to reconsolidate my student loans, along with lower interest rates. The application process was easy and fast. They made what can be a stressful thing for many individuals, stress free.
Response from Laurel RoadMar 10, 2023
Thank you for your feedback, we really appreciate you taking the time to let us know how we are doing. We are happy we helped to take the stress off of you. Thank you for choosing Laurel Road!
Christopher C.
Going on two months still waiting on my check
Response from Laurel RoadMar 10, 2023
We are working on a resolution for you. We will reach out to you directly with our follow up. I am sorry for the delay and inconvenience.
Trusted C.
Please - I beg you - do not use this company. My mother opened a checking account with Laurel Road and they claim there was fraud. Her direct deposit has been held without explanation for 13 days now and they are refusing to explain why. Do not use this company under any circumstance.
Response from Laurel RoadFeb 27, 2023
Thank you for providing your feedback, as you are not an owner on the checking account we will reach out to your mother, once we have an update.
Hilary P.
I previously wrote a review of Laurel Road Bank in December of 2022. My poor experience with them has sunk to an even lower level, if that is even possible. After locking me out of my account for a month, holding onto my money and giving no explanation for any of this...they finally returned my money and closed my account. BUT that wasn't enough. Now they have reported me to EARLY WARNING, which prevents me from opening up any other accounts even with my current bank. LEGAL PROCEEDINGS TO COMMENCE IMMEDIATELY. (I have already reported this horrid excuse for a bank to the Consumer Financial Protection Bureau. The Bureau contacted me a month ago telling me the bank "needed more time to research the account." A herd of chimpanzees could do a better job than these clowns.
