Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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James M.
The transfer time seamed rather long I hope when I need money to go to my external account it doesn't take quite as long. Interest rate is what I was going for
Response from Laurel RoadJun 8, 2023
We appreciate you taking the time to provide us your feedback and are happy to help with your financial needs.
Brett S.
Ease & speed of online application and approval. Great APY rates too!
Response from Laurel RoadJun 8, 2023
Happy to hear we are helping with your financial success!
Yatish B.
A month has passed by without access to my funds. Spoke to the customer service today and still the same answer, there is no SLA and/or timelines when the review process will be completed. Anyone who is having the same issue, I recommend you put in a complaint with the OCC who is the regulator for KeyBank. Hopefully, when enough of us put in these complaints, the bank will consider changing their process.
Response from Laurel RoadJun 8, 2023
We understand your frustration and hope to have a resolution shortly.
Lab T.
without a notice they froze my account. My direct deposit was blocked. I don't have access to my funds. There is no customer service, or explanation. So basically if they were an individual I'd have them arrested for theft. But since theyre a bank, I have to hope they give me my money. Oh and they owe me a $200 bonus. And they charge bogus fees
Robert B.
I now have deposited $34k with Laurel Road / Key Bank. The money going in has been easy for deposits. Attempting to link accounts with my banks & investment accounts has been disastrous. Speaking with clueless customer reps has not been helpful . This isn’t my first rodeo linking bank accounts. It’s kind of interesting I can attach my Wells Fargo checking account to deposit funds, however I can’t link them to withdraw any funds. The response I receive from my link process with Laurel Road / Key Bank website is it’s an inactive account. I think it’s time this week for me to contact the FDIC AND FBI this week. This could be another FaceBook/ Meta fraud company.
Response from Laurel RoadJun 5, 2023
We are sorry that you are having difficulty adding external accounts in online banking. Two accounts have been added, if you would like to discuss further, please reach out to our Premium Care Team at 833-427-2265. We will also be reaching out to you by email.
C I.
You provide an easy online experience. Great savings interest rates. Unparalleled bonus money for direct deposits. All banks should be like Laurel Road.
Response from Laurel RoadMay 25, 2023
Thank you for your feedback, we are happy your experience has been a positive one.
Nkrumah Jean L.
Amazing customer service , signing up for checking and savings was an easy process so far Soo good to be honest
Response from Laurel RoadMay 25, 2023
Thank you for taking the time to provide your feedback. We are happy we have been able to help you with your financial needs.
Hoa D.
This Laurel Road online banking is quite reliable. Their staffs are honest, fast and courteous. Their verification process makes you feel safe for them to handle your banking needs. I hope to see them grow nationwide.
Response from Laurel RoadMay 24, 2023
Thank you for taking the time to provide us your feedback. We appreciate it. Thank you for choosing Laurel Road.
