Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Thomas H.
I'm giving this a 1 star review Due to a lot of people on Reddit getting locked out of their accounts and now I'm worried my account will get locked out. Just stay away if you value your money
Response from Laurel RoadFeb 3, 2025
We understand your concern about account security and appreciate you bringing this to our attention. We take account security very seriously and are committed to protecting our users' accounts.
Anna T.
They locked up my account due to a deposit . They said it will take them 10 days and now there is no ETA. They tied up my money that I need to pay bills!!
Response from Laurel RoadFeb 3, 2025
We understand your frustration with the situation. We strive to provide our members with a seamless experience and we apologize for the inconvenience this has caused. We are working diligently to resolve the issue as quickly as possible.
Christopher
Opened a high yield savings account and before I finished linking my cheeking account they locked it for review. took over a month to decide to close my account and are saying they may ding my credit score. I will be disputing any and all claims against my credit. Absolute scum behavior.
Response from Laurel RoadDec 30, 2024
We understand your frustration with the experience you had opening a high-yield savings account. We strive to provide a smooth and efficient onboarding process for all our customers, and it appears we fell short in your case. We apologize for the inconvenience and the extended time it took to resolve the issue. We value your feedback and will use it to improve our processes.
Lionold L.
So .. If your reading this READ CAREFULLY because I am not the only one going through this ; First thing first DO NOT OPEN ANYTHING WITH LAUREL ROAD THEY ARE THE WORST, customer service is the worst, they will lock your account after 1 day of using it as well as they will give you every excuse in the bank to not let you use your own money in your account. 1. I deposit 2k into this bank so I can use this for my rent bank account right, here where I lost it the very next day so I can add and external account they denied it which found suspicious and they called me and told me I attempted too many time when I did it one time I know my account and routing number which is correct. 2. They will say this exact word “our patience and apologize for the inconvenience you've experienced. We are committed to improving our customer service and account setup processes to ensure a smoother experience for all our customers.” Copy and PASTE message of course ThATT IS A LIEEE THEY DONT CARE AND WOULDNT EVEN LET SIGN INTO THE APP TO SEE YOUR OWN MONEY !! 3. Their is 1000s of people going through this and to show you I’m not lying here’s the type in “ laurel road review on google click the first Reddit review trust me read every comment and tell me if I’m lying about this shady bank. AND THEY WILL LIE AND SAY 10 business day and it will be weeks or months … I NEED THEM TO BE REMOVED AND SUED THATS HOW BAD I REGRET THEM AND I PUT DIRECT DEPOSIT GOOD THING I CHANGED IT THIS MORNING They won’t even reply to this post I wish they let me post pictures so I can show more proof. Please listen to me and do not open an account with them I will give u guys an update of my progress too
Response from Laurel RoadDec 9, 2024
We understand your frustration and apologize for the difficulties you've encountered with our services. We are working on resolving your issue as soon as possible.
Alexander S.
This is how they treat consistent payments with threats of collections, demands for address updates, and contacting family members. I refinanced over 140k student loans with Laurel Road / MOHELA. I never missed a payment until a year ago when I switched bank accounts. The first time payment came due, I noticed and contacted. I was assured that switches take some time, made the payment, and did not think twice about next month. I then got a threatening phone call that next month. No more than 20 days after the missed payment. Nah, I will not be recommending them. No, I will not be using them for a mortgage. No way would I consider a personal loan.
Response from Laurel RoadNov 25, 2024
We understand your frustration with the recent communication regarding your loan payments. We strive to provide a positive and supportive experience for all our customers, and it's clear that we fell short in this instance.
Zachary W.
So far terrible. Don’t have an account yet and have been waiting for over a month. Terrible customer service who has no helpful answers when you call asking about your account setup and verification.
Response from Laurel RoadNov 13, 2024
We understand your frustration with the account setup process and the lack of helpful information from customer service. We value your patience and apologize for the inconvenience you've experienced. We are committed to improving our customer service and account setup processes to ensure a smoother experience for all our customers.
Christine B.
Unfortunately you can only transfer small amounts of money into your Laurel accounts with a weekly/monthly max that is silly low. Once you transfer it also takes 5 business days to hit your account even if you have transferred from one of your own accounts to a Laurel account. Never mind… trying to get someone on the phone They have never improved this over the years. But if you have the patience for all that- you’ll be fine as they have good interest rates
Response from Laurel RoadOct 22, 2024
We understand your frustration with the transfer limits and processing time. We strive to provide a seamless experience, and we appreciate your feedback on these areas. We're committed to continuously improving our services, and we'll take your comments into consideration as we explore ways to enhance our offerings. We're glad you recognize our competitive interest rates.
simone L.
I am one of the probably thousands by now whose account was locked for "account verification" when I tried to do a simple wire transaction. I called by phone because the site does not let you do it online. Got 2 follow up calls that they told me was standard to verify, then got blocked from accessing my accounts without any hint of letting me know. The wire was NEVER sent, so that angered me and now more than 2 weeks have gone without any real update despite me sending in a sworn affidavit to prove it's me wanting my own money?!?! Why do they treat you like you are trying to get a mortgage with a low credit score, to literally access your own money? PLEASE RESTORE MY ACCESS NOW
Response from Laurel RoadOct 14, 2024
We understand your frustration with the account verification process and the delay in accessing your funds. We strive to maintain the security of our customers' accounts and sometimes this requires additional verification steps. We are working diligently to resolve this issue as quickly as possible and appreciate your patience while we do so.
