Laurel RoadReviews of laurelroad.com

Great experience to be there

Great website good experience

Easy to use , use to understood banking facilities.

Worst experience I ever had with a financial institution hands down. My account gets locked on a Friday night, I have to wait till business hours to call and understand what is happening, yet the service reps dont even have a reason to share. They later share that it is due to an external transfer to an account I own and went through micro-deposit verification. I submit the required documents for verification on October 30th, and all I get from service reps is that "it's still under review". I even recieve a letter stating that after review, the account doesn't meet the deposit account agreement and it would be closed, only to call the fraud department and they tell me that those letters are automated. Complete waste of time going back and forth between keybank's fraud department and Laurelroad's customer service. They hold my money hostage and never give clear information on what is even going on, despite providing everything needed from my end. It's November 17th and my account is still locked.

My experience is the same as many others indicated in their reviews. They have locked my account. I do not have access to my money. I have made two phone calls, and uploaded a financial document they requested which is none of their business. I still do not have access. This is the worst experience I have ever had with a financial institution.

I created a checking account at Laurel Road and deposited more than $2700 in the account. When I attempted to withdraw the money, the bank locked the account without notice. I called customer support and explained to them what happened. They told me the account was "under review", threw a metric ton of "Unfortunately,"s at me, and then told me that my account would be locked for a duration of the bank's discretion. This bank is illegitimate. Avoid them like you would a diseased close talker

Horrible experience. I had a bit of difficulty linking a bank account, even after the micro deposits. I was about to abandon the process and close the account when a customer service rep assured me it was all ok, after which I was able to link the account and make a deposit. But as soon as I did, my account was inaccessible and I'm told it's under review. They won't tell me how long it takes, and after repeated requests to return the money to the account of origin, they still will not. This is effectively theft of my money as far as I'm concerned. I would highly advise avoiding this institution. Update as of December 10: Only after I left this review was I contacted with guidance on how to have my account unlocked. I informed that I did not wish to provide any further personal information but instead wanted my account closed and the money returned to the account where it originated. They said they sent a letter to my bank (but not any money!). I shared my view that it is their responsibility to return MY money to me as quickly as possible by any means necessary, and I have yet to have a reply. The last message I had from them was November 22. And the money I transferred on Oct 31 is not accessible to me, nor has it been returned. Shameful.

Great customer service