LastaforestReviews of lastaforest.com

Product quality is very good but it took more than 3 weeks to deliver. Poor supply chain, needs to improve

I purchased the Barista Air Wand Precision 2-in-1 Grinder Vacuum & Blower, and the product itself was exactly what I expected—really great. However, the delivery experience wasn’t very good. The website said it would ship within about 3–8 business days even for international orders, but it didn’t arrive even after three weeks, and there was no communication at all during that time. When I reached out to follow up, they responded quickly and explained the situation. After that, they kept me updated regularly with shipping status, which I appreciated. That said, buying from an unfamiliar company online already requires a certain level of trust, so delays without any communication can make customers very anxious. I think this is something they should improve. They explained that the delay was due to the Lunar New Year, but if delays are expected for that reason, it would be better to clearly communicate that in advance. Also, the product manual was entirely in Chinese.

Very happy with the items bought from Lastaforest, The quality is great Delivery was as expected and updates kept me informed. Would be happy to order again from them.

Not good. Super late on delivery. Items ordered were not in stock. They did reach out about that to ask what I would prefer it be replaced with, then sent the wrong replacement and offered no resolution for that. They also divided my order into multiple packages, one of which I have still not received a month after ordering. The items I did receive were nothing special in terms of quality. They look nice in photos though. I would not recommend.

Order placed 1 month ago. Tried contacting customer services on multiple occasions, ignored everyone. I still have hope but it’s fading.

Quality products at a reasonable price, well designed and reliable. A useful add on for the home barista. Only thing that could use improvement is shipping which should be faster. All in all great experience!

Great service! Accidentally shipped the wrong size on one of my items, but quickly responded to my inquiry and shipped the correct size. Great products as well

I had issues with the portafilter basket that shipped with the naked portafilter, and their customer service team was very responsive and helpful in resolving the issue. They ultimately had to send me a new filter basket, which took a while (about a month in total). That said, every time I emailed them asking for status, they replied quickly with a detailed answer. I would gladly buy from them again. Best of all, the blue resin-handled portafilter they supplied is beautiful and extremely well made.