Lash PlusReviews of lash-plus.com

Response from Lash PlusOct 9, 2026

Thank you so much for your kind review 🙏

Response from Lash PlusOct 9, 2026

Thank you so much for your kind review 🙏

Response from Lash PlusFeb 27, 2026

Thank you for taking the time to share your feedback. We genuinely stand behind the quality and engineering of our products, and we take all concerns seriously. However, we must respectfully clarify several important points. Our LED Tweezer system is not a generic product. It is a patented device developed over several years, with specific engineering requirements including an internal support structure, pressure sensor calibration, certified electronic components, and safety compliance standards. The materials used are selected for functionality, safety, and professional durability — not cosmetic appearance alone. Regarding your comments: • The carrying case is designed for lightweight portability and international shipping efficiency. We have not previously received feedback suggesting chemical odor or structural failure, but we will investigate it. • The silicone sleeve is medical-grade and designed specifically for grip, insulation, and hygiene. It has been tested for repeated professional use in salons internationally. Furthermore, all of our materials are tested and certified by international compliance testing organisations. • The included branded materials are optional and intended to support marketing for technicians who choose to use them. They do not impact the core device performance. • The manual is professionally printed and translated for clarity and safety compliance. If yours was misprinted, that would be unusual, and we would want to review it. Digital copies are also provided. We also want to clarify our refund policy. As clearly stated at the time of purchase, used professional devices are not eligible for cash refunds due to hygiene and compliance regulations. We do offer store credit in line with our published policy. This is standard practice for many professional-use beauty tools. Would you ask for a refund for a used toothbrush? Comparing a patented, safety-tested device to low-cost marketplace products is simply not accurate. The internal components, curing calibration, compliance standards, and product support are entirely different categories. We respect that not every product is the right fit for every technician. However, we do not believe it is fair to suggest the product is equivalent to mass-produced marketplace items when significant R&D, certification, and testing have gone into its development. If you would like to discuss your concerns directly with us, we remain available via email. We wish you all the best in your business.

Response from Lash PlusOct 9, 2026

Thank you so much for your kind review 🙏

Response from Lash PlusDec 3, 2025

Hi Lee, Thank you very much for taking the time to share your feedback. I’m really glad to hear you love the product itself, and I appreciate you raising the points about the foot pedal and accessories. Regarding the pedal disconnecting — the foot pedal is designed to automatically deactivate after 60 seconds of inactivity to conserve battery life. It can be reactivated instantly by holding it down for 3–5 seconds, and the LED light will switch on again right away. Most artists get used to this flow quickly, but I understand it can interrupt your rhythm at first, so thank you for highlighting it. I’m also sorry to hear that your client’s eyes were twitching. There can be several reasons for this during lash services — some clients naturally have more sensitive or twitch-prone eyelids, and sometimes environmental or positioning factors can contribute. The pedal click sound may have played a part, and we appreciate you bringing this to our attention as we continue improving the design. As for the USB power requirement — we chose this approach very intentionally. Keeping the tweezer attachment lightweight was a priority because adding a battery directly into the device would make it bulkier, heavier, and more fatiguing to use. Using a USB connection ensures the tweezer remains slim and comfortable to hold while still delivering consistent LED output. Any standard USB adapter, USB hub, or 5V 1A outlet will work with the system. I genuinely appreciate your feedback — it helps us refine both the device and the user experience. If you’d like assistance troubleshooting the pedal or would prefer a replacement, please reach out to us at [email protected] , and we’ll be happy to help. Warm regards, Lou