Lash Plus is a pioneering beauty brand founded by Kiki, an award-winning lash artist with over 15 years of global experience. Established in 2018, the brand is rooted in a commitment to innovation, safety, and professional excellence in the eyelash extension industry. Serves a growing international community of lash professionals, educators, and salon owners.
Lash Plus (lash-plus.com) has 54 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Faseeh T.
Excellent experience with Lash Plus! The quality of their products is impressive, and their service is professional and reliable. Everything was handled smoothly, and the overall experience was great. Highly recommended for anyone looking for quality lash products and professional service.
Response from Lash PlusOct 9, 2026
Thank you so much for your kind review 🙏
Ayumi L.
I’m quite disappointed that LED tweezers(AUD$453) has developed a fault within only 7 months of use. For a professional tool, I would expect it to last much longer than this, especially considering the price. However they offer me to upgrade new 2.0 tweezers. I’m not comfortable paying an additional USD $99 for an upgrade when my current LED tweezer has already developed a fault within only 7 months of use. I also have an Instagram message from a friend who is a fellow lash technician, in which she shared her experience with the LED Tweezer and told me that her device had also stopped working. I can provide a screenshot of our conversation if required. Because of this, I’m not comfortable upgrading to the 2.0, especially when I’ve already had an issue with my current one after only around 7 months of very light use. To be honest, this has made me concerned about the reliability and durability of the product. I would be hesitant to spend another USD $99 on a product when I’m not confident that it will last much longer. Just sharing my experience so other lash artists can be aware before purchasing. Definitely something to consider if you’re investing in an LED tweezer for professional use.
Response from Lash PlusOct 9, 2026
Thank you for sharing your feedback. While we understand that you may not be satisfied with our warranty policy, these terms are clearly published and available for customers to review before purchasing. Our policies are applied consistently to all customers. We have offered you reasonable solutions, including the opportunity to return your device for inspection so we can determine whether the reported issue was caused by a manufacturing defect, accidental damage, or another factor. We also offered a heavily discounted upgrade to our latest LED Tweezer 2.0 as an alternative. Unfortunately, you have chosen not to accept either option, which is entirely your decision. However, declining the solutions offered does not mean that Lash Plus has failed to provide support or meet its obligations. We must also address the inaccurate and potentially misleading statements contained in your review, particularly the allegations regarding another customer's supposed experience. These third-party claims have not been substantiated and cannot be independently verified. We take the publication of potentially false or misleading information about our business seriously, and these concerns have been escalated to our legal and policy team for review. We respect your right to express dissatisfaction and share your personal experience. However, publishing a negative review does not change our warranty policies or the terms that were available at the time of purchase. Like other businesses, we operate under established terms and procedures to ensure customers are treated fairly and consistently. It would be unreasonable to expect us to disregard those procedures simply because a customer disagrees with them. Our offer to inspect your device remains open, and we are happy to assist you through the appropriate process. However, we cannot make a determination about the cause of a reported fault without first examining the product. Lash Plus Commercial Team
Jennifer
Before investing in the Lash Plus LED Tweezer Expert Kit, I encourage professionals to carefully consider not only the products, but also the company's after-sales support and warranty policies. Here's what happened to me: In Nov 2025, I purchased the Lash Plus LED Tweezer Expert Kit during the Black Friday sale for AUD $643.50. The website displayed prices in USD, yet my payment was processed in AUD, with my bank statement showing "SP LASH PLUS FL." I took advantage of the sale because I believed I was investing in a premium professional system backed by quality products & after-sales support. The LED Tweezer was used exclusively in my low-volume salon & maintained in accordance with the manufacturer's care instructions. Less than seven months after purchase—just 27 days after the company's six-month warranty expired—the sensor pad malfunctioned, rendering the device unusable. I contacted Lash Plus immediately & supplied video evidence. The initial response focused on troubleshooting & possible handling or usage causes rather than arranging an inspection. Although I reported the issue immediately & supplied video evidence, I was not initially asked to return the device. After further correspondence with the co-founder, I was advised that a refund or complimentary replacement would not be provided because the device was outside the company's six-month warranty. I was subsequently asked to return the device to Malaysia for assessment & was offered a replacement for USD $99 as a goodwill gesture. During the same correspondence, I was advised that if I believed I was entitled to a remedy under Australian Consumer Law, I was welcome to lodge a complaint with NSW Fair Trading, NCAT or another appropriate authority. I subsequently lodged a complaint with NSW Fair Trading, where the matter remains part of the formal dispute resolution process. At every stage, I responded promptly, supplied video evidence, followed the requested troubleshooting & agreed to an inspection. My only request was for either a prepaid international shipping label or an Australian return option so I would not have to bear the costs & risks of international shipping, including the possibility of the device being delayed, damaged or lost in transit, as it was the key evidence of the reported fault. We were ultimately unable to reach an agreement. This was not my first issue. An unopened bottle of Aqua LED Glue had completely cured solid despite remaining unopened and being stored in accordance with the manufacturer's care instructions. After supplying video evidence, I was advised it fell outside the company's one-month adhesive policy & that I would need to purchase another bottle. Products can sometimes fail. My disappointment was not simply that they did, but the outcome after I reported both issues promptly, supplied supporting evidence, cooperated throughout the process, & attempted to reach a practical resolution. This experience also highlighted the company's relatively short warranty periods. In my opinion, a six-month warranty for a premium professional electronic tool, together with a one-month policy for professional adhesive, is something prospective buyers should carefully consider. This review reflects my genuine personal experience. The quality of after-sales support can be just as important as the quality of the product itself, and I encourage other professionals to consider both before making a similar investment.
Response from Lash PlusJul 31, 2026
Hi Jennifer, Thank you for your feedback. We apologise for your disappointment regarding the outcome of your recent requests. However, we would like to clarify several important points. You purchased the Lash Plus LED Tweezer Expert Kit, which includes multiple products and services: the LED Tweezer, professional LED glues, a remover, tweezers, a lash tray, online education, digital certification, and additional supporting materials. Please note that all the products in your kit were opened and used. The issue with the LED Tweezer was reported after the standard 6-month warranty period had expired. While we do not believe a full refund or complimentary replacement is justified, we did offer a reduced-cost replacement option as a courtesy. Additionally, we extended an offer for a free repair if the item is returned. Regarding the Aqua LED Glue, your request for a replacement came two months after you received the product. Please remember that professional adhesives have a limited shelf life, so expecting an automatic replacement under these circumstances is quite unexpected. Our policies concerning warranties, returns, adhesives, and product care are clearly outlined on our website and were available to you prior to your purchase. We enforce these policies consistently, regardless of the tone of communication we receive from customers. You mentioned that you are addressing this issue through NSW Fair Trading and NCAT. We are prepared to respond through the appropriate channels. We firmly believe that your claim is not valid, no matter how the situation is presented. We regret that we were unable to reach the outcome you desired, but our position remains unchanged. Fortunately, cases like this are rare. Best regards, Lash Plus
Sissy
Ships fast, consistent quality, and easy to ask questions! We are recurring client!
Response from Lash PlusJul 27, 2026
Thank you kindly for your review
Karen H.
Love this UV system I’ve been using for over 12mths and now especially the new and improved option of, the hand and now the foot pedal, it has been a game changer my speed improved greatly Love that the light is so tiny and I don’t have to wear protective glasses
Response from Lash PlusOct 9, 2026
Thank you so much for your kind review 🙏
Janna
So happy I discovered this new system! I was struggling with humidity/temp and this has been a life changer. This has cut down my set times, no more stickies, better application; literally just better. Lou has been very helpful and quick to fix a issue I had with my order. Customer service is 10/10. I highly recommend !
Response from Lash PlusOct 9, 2026
Thank you so much for your kind review 🙏
Miyuki O.
The lash plus LED tweezer and OMG glue combination has been a game changer for me. Many of my clients who have switched to LED lashes are so happy that they last longer than the traditional glue. Having the foot pedal to turn the LED light on helps me work faster. My unit had a minor issue, and I was able to resolve it without any hassle thanks to the excellent customer service. :)
Olga
Fantastic glue and arrivals are always fast
