Lash PlusReviews of lash-plus.com

Didn't last, and every fix meant buying again I run a lash salon and have bought 4 LED Tweezers in total from Lash Plus. My first unit had no foot pedal(about $300), and the button(stated as "touch sensor") was very hard to press while holding lashes. When I raised this, I was offered 20% off the newer version with a pedal, so I bought 3 more between May and November 2025, at $400–500 each. All 3 stopped working within about a year, with 1 died within 6 months even though we handled them very carefully because of the price. The warranty is only 6 months, so 1 got a replacement and the other 2 weren't covered. When I contacted support for the other 2, the solution was again to buy the next version, this time 50% off the LED Tweezer 2.0. The 2.0 costs over $500, so that's still around $250 per unit to replace tools that should have lasted. Support was polite, but every answer to a problem with their product has been another purchase. If you're considering this for a busy salon, think carefully about durability and the six-month warranty before buying.

I am extremely disappointed with both the Lash Plus LED Tweezer 2.0 and the customer service I received. Based on my experience, I would not recommend this product. The product description advertises a Bluetooth foot pedal for hands-free operation and states that the device can operate using a Bluetooth foot pedal or a pressure sensor. However, the actual functionality does not match what I reasonably expected from the advertising and the supplied manual. Even on Setting 4, described in the manual as “Foot Pedal Only Operation”, the LED still activates through normal hand pressure. Even more concerning, the user manual describes a “Continuous Light Activation / Permanent Mode”, claiming that double-pressing the silicone body will keep the LED illuminated continuously. This function does not work because, according to the seller, the information in the manual was incorrect. The seller has admitted this error in writing. For a specialised professional device costing hundreds of pounds, this is simply unacceptable. Customers should be able to rely on the product documentation when purchasing expensive equipment. The overall experience has been extremely frustrating. After discovering these issues, I contacted customer support and requested a refund within 30 days of delivery. I have exchanged approximately ten emails with the company, attempting to resolve the matter reasonably. Instead of offering a satisfactory solution, the seller continues to refuse a refund unless I return the device to Malaysia at my own expense. I have already paid approximately £80 in import charges, and returning the product internationally would involve further costs and uncertainty. The company appears unwilling to take responsibility for providing inaccurate product information and an instruction manual containing functionality that does not exist. For a product marketed to professional lash artists, I expected accurate advertising, reliable functionality, clear documentation and professional after-sales support. Unfortunately, my experience has fallen far short of these expectations. The misleading product information, incorrect manual, disappointing product experience and unsatisfactory customer service have made this a very poor purchase. What is particularly frustrating is not just the product itself, but the company’s unwillingness to resolve the issue fairly after acknowledging its own mistake. I would strongly advise other lash artists to carefully consider these issues before purchasing. I certainly would not buy this product again.

Lash plus tweezers lamp is so neat and flush with the tweezers, it doesn’t feel awkward to hold at all. I also love that when you buy the tweezers they send you a free manual to learn all about the uv tweezers, it is really informative.

I’ve been using the lash plus tweezers and have been on the Subscribe and Save glue subscription for almost a year now for my salon. I’ve had a few issues with the tweezers or the foot pedal, and the company has been quick to replace items or troubleshoot the issues with me. I recently had a situation where the glue wasn’t curing properly, and they immediately made it right by sending a new shipment that worked fantastic. I’ve never seen such great customer service from a lash company, and I’ve been licensed for 20 years now! I will happily be a customer for life.

I’ve tried every version of their LED lights and honestly, I highly recommend them 🤍

Got my system 12 months ago, everything is great running smooth - love how light and small it is. As a lash artist who travels a lot this is the go to system!

Amazing system! I’ve had great results, so easy and light to use, I love how the light comes on with either a foot pedal or a squeeze of the tweezer. Will be buying more!

I’ve been working with Lash Plus as an LED Educator and have had a very positive experience with both the products and the team. I use LED technology in my daily work with clients and also in education, so reliability and support are extremely important to me. The team is always open to feedback, continues to improve the technology, and provides support for educators. I’m excited to see how the brand continues to grow and develop LED education in the lash industry. 💜