LaserAwayReviews of laseraway.com

Laser Away is amazing. Professional and efficient.

Love the way everyone treats you and the way everything is coming out

Laser Away Novato is clean, well-run, and offers a relaxing experience. I'm thrilled with the laser hair removal's results.

Professional and efficient service

I went to LaserAway for 7 treatments of Clear and Brilliant over a little than than a year time period. My skin has never looked so good (I suffered from bad acne and acne scars when I first went in). My skin is about 85% clearer than before treatment and I would recommend the treatment for anyone who suffers from any poor skin condition on their face (pigmentation, acne, etc.). The one complaint I have however which keeps me from giving them 5 stars was simply the customer service. There were multiple times when I called and left messages to either schedule or re-schedule appointments and it was very difficult to get a hold of anyone. I would leave messages and hear nothing back and end up just going in to the office to schedule. Also, only 1 out of the 7 treatments I felt was done to the correct service standard. A numbing cream is applied to your face 30 min or so prior to the treatment, and every time but once I had to put the cream on myself. One of the times the nurse/esthetician did it for me and I felt as though that should have been done EVERY time. If I'm paying upwards of $350 or so per treatment then I personally feel as though I should be, for lack of better words, pampered and not just "treated." Secondly, please please please read the fine print of anything you sign for payment plans. The receptionist verbally TOLD me that I would pay 0% interest as long as I paid off the amount in the first 24 months and I set up automatic payments to ensure that it would be paid off in time.....but only later to find out that was absolutely not true and I signed a contract binding me to 30% interest from the start!!! What ended up being a $2400 treatment turned out to be a $3120 treatment. I plan on taking out a personal loan to just pay it off and avoid the ridiculous interest.

Clean and friendly service

I love coming to laser away. It is always so clean and the staff is amazing and professional. I am so thankful I found this place and gave up waxing.

A lot different employees. Never is the same person.