Kayvon H.
Total rip off shop and health hazard !
I came to Lazer Away La Jolla to get Botox for frown lines. Below is my experience with them, decide for yourself. I made an appointment and went in for a Botox consultation having never had the treatment before. The "sales" girl/minimum wage thinking receptionist came into my room and told me the cost per unit of Botox would be $11 a unit for 1st time clients. This was the 1st indication that she had no clue what she was talking about as the same girl had told me over the phone when I had initially called that the special onetime rate would be $15. The price was lower so, it was fine with me. After she left the nurse came in and "assessed" me. Her conclusion was that I needed 18 units and that would give me great results. After the treatment, she told me the full effect would be evident in about 10 days. Day 10= Zero results Day 14= Zero results Friends and family who noticed no change and who have received the treatment suggested I call Lazer Away La Jolla and go back in to have them explain the lack of results. Day 14: I call and spoke to the same minimum wage thinking employee. She told me that the "clinician" that did my treatment was in and that she would call me right back. I received no call back. Day 16: I called spoke to the same minimum wage thinking employee. Asked her why no one had called me back. She had no answer. She then said she could get me in at 8:30pm on Monday! She then went on with an attitude about her thoughts on why I was not having results. I would go into it but to save time I’ll just say it was a bunch of B.S. back peddling. Arrived at 8:30 to my Appt. another nurse came in and told me to frown. When I did she said, it is working because of the reduced movement when I frowned. I asked her why does it not look any different. She has no answer and just said well if you want more we can do more. I told her she was the "expert" and should do what she thinks will give me results. However, I told her I would not be paying for more treatment. She said she could not make that decision and went and got my favorite minimum wage thinking employee. She came in about 10 Min later and said the nurse recommends 10 more units. It was obvious at this point that this is how this place rips people off. 10 more units! I received 18 the 1st time. That means they miscalculated what I needed by 55%. That is a huge safety issues. Trust me you don’t want someone who is injecting you with a neurotoxin to miscalculate by that huge of a #. What if they miscalculate and give you 55% too much. You can basically be sure you will have major facial paralysis. Huge risk that is not worth it. So basically, instead of resolving the issue of a potential long term client their minimum wage thinking employee figured it would be a better decision sending me off as a disgruntled client with no results and the evidence that Lazer Away La Jolla has complete disregard for the satisfaction and safety of their clients. Now it’s time to call the credit card company and dispute the charges. Then off to posting this on google and any other review sites I can find. The public needs to be warned that Lazer Away La Jolla is unsafe and a scam shop!