LaserAwayReviews of laseraway.com

Gina is amazing, I love laser away in Chandler, az so much! So fast, painless, and effective. Would recommend laser away for everyone

I've been going to laser away for just about a year and I'm not impressed with the customer service or treatments. If you're like me and don't splurge on yourself I wouldn't recommend coming here for your treatments. The beginning: I spent roughly 2500 for a bundle of areas and they gave me a percentage off if I purchased it right then, so I did. I was finally spending some money on myself and couldn't wait to start the treatments. During treatments: Expect to have a new technician every visit, prepare to reiterate each area you're getting done. I constantly have the technician forgetting to do an area or even forget to wipe off the marker lines. Every technician seems to be a nurse who just made the transition into the cosmetic world. The areas they treat aren't consistent: ex.- I'm getting my lower back done, some technicians literally do half of my back while others only do the lower part. I don't know what else to say but feel like LaserAway just wanted my money and will make whatever deal to get you in the door and not focus on consistency and results. I complained last time to my technician that my results haven't been ideal especially for as long as I've been going there. Apparently my treatments have been static and haven't been bumped to the next level. The technician told me they are giving me two extra treatments on top of the 8 but now when I call they tell me no I don’t, I have to come in for a consultation (I’m sure they want more money as if I haven’t spent enough). I don’t know what else to say but just extremely disappointed that I spent so much money on something I’m still not happy with the results. Such a shame, I really wanted to do a few more areas but I think I’d rather give a different company a shot.

BEWARE- Services Don't Work Their Botox solution does not work. After 66 units and 3 sessions I had no results. They refuse a refund saying services were rendered but can't seem to comprehend that while they put needles in my face the solution was faulty and it didn't work. I literally paid for nothing . Even the nurse who administered it said something was wrong. She said if the third try didn't work I should go back to the last place where I did get results. Also- when I complained the store manager, Molly, referred me to their legal department instead of customer service. Guessing I'm not the only one who has been down this path. Molly couldn't care less about customers. Customer service is really poor. I had to go through the corporate office just to get a follow up appointment when the first round of Botox didn't work because the store wouldn't give me one. Save your money and somewhere legitimate.

I did not have any acne on my face. After the first session of clear and brilliant treatment I got 2 acnes and they said it is normal. But after the second treatment my skin reacted too much and got too many big types of acne. I talked to them and they again tried to convince me that it is normal t I have to emphasis again I did not have acne when I started my treatment and all the really superficial scars I had were belonged to many years ago when I was teenager. My second treatment was in the beginning of September 2016 and after that I continuously had huge acnes after the second, third and the fourth treatments. After the fourth session, which was offered to me as a compensation for what happened to me, the Chandler's manager talked to me in not a nice way when I asked her to help me for this problem. Then I contacted her manager, she offered me another treatment which I did not go for that. I decided to wait and see what is the progress but new acnes came out after that 4th session continuously which was really bothering me. then I visited a dermatologist and she said they had to stop the treatment exactly after the second session when that reaction showed up because there is a possibility to spread even one acne to the entire face by this treatment and they had to wait and give it time which was not considered by the center in Chandler and instead they only tried to convince me it is normal. She prescribed topical medication and antibiotic firstly to stop the acne and she said after it stops we have to start the treatment to remove the acne scars I got during this clear and brilliant. After I visited my dermatologist and finding it was their mistake to not stop the treatment, I contacted Barbara Albert who is the Customer Service Manager of LaserAway thru email first for two times. After she did not reply to me I call and talked to her. She said I forwarded your email to upper management and they will contact you. It was in March 2017. It is still two month but I have not received anything from them but since I am a busy person I could not write my review till today that again they bothered me. Today was the third time that I made an appointment and presented at their center and they said we do not see you on our system (I was there for hair removal which I purchased before that sadness clear and brilliant treatment, otherwise I never go back again). The last two times was in 2016 and after they could not find me at least they apologized but today, the receptionist “Albee or Alby” just told me I cannot see you in your system and then she said we can do it in 4 hours later. She even did not apologize for what happen. Even though she saw that today was exactly 6 weeks after my last hair removal session for my leg and I was 100% sure about it and I had that on my calendar. After spending money for the clear and brilliant treatment and more money to visit the dermatologist and paying for prescription, finally Acne stop to come out but their scars are there . I have to start a new treatment which is really expensive to get rid of those scars happened to me due to clear and brilliant at LaserAway. This is my responsibility to also mention that the nurses were always nice and good to me except for one of them who did that to me. She was the person who did clear and brilliant for the second and the third time. She was not really professional and even in the third session, she has forgotten to cover my eyes and it was middle of treatment that I told her and in reply she said it is ok (which is not and eyes should be covered by a metal cover for the clear and brilliant treatment) but thank you to remind me! I can summarize it that my experience with LaserAway was Awful for different reasons: 1. Not being professional in the treatment 2. Not being responsible for their customer 3. Not being polite 4. Not being organized

I have never been treated so badly by a business. I booked an appointment for 12:30 and received several confirmation notices via text & call for 12:00. I arrived before 12:00 to complete paperwork. I let the consultant know I bought a Groupon for $99 for 6 treatments of a small area (chin). After several minutes of upselling of lower legs, underarms, and bikini, it was determined my treatment would cost an additional $900. $999 was the total cost for 10 treatments of the whole lower face including the neck & upper lip which I did not need. I really wanted the treatment done, so I considered the financing and was approved for up to 15k. At this point, I let the associate know I wanted to think about it for a while before committing. This was met with "Why? You'll love it. Is it the 75/month that's the issue? Why? Seriously, other locations cost just as much and don't use top of the line. Why? Come look in the mirror with me." I said again I just wanted to wait and think about it and asked if I could just get what I paid for. The associate turned to the technician and asked to do a consultation where I was quickly asked if I had been on antibiotics or in the sun. I said no then was right back out with the associate. She pushed for me to start treatment that day and made sure to tell the technician to only do the small area instead of all the additional areas I didn't pay for or need. I said, "No. That's it. I'm going to leave." I felt incredibly uncomfortable about the pushy sales but more uncomfortable with how I was treated and practically shoved into a treatment room. As a customer, I should never feel that I owe the business any favors or that I'm in the wrong. I called the Beverly Hills location to see if the would honor the Groupon, and they would but would not treat me same-day as I plucked yesterday. They prefer to wait 6 weeks after plucking which was never mentioned in West Hollywood. I will be looking into other businesses for treatment.

Make sure to ask for Samantha! She is super sweet, and the most efficient of all medical laser staff! She doesn't miss a spot!

My first treatment moderately hurt, which I knew to be expected, the following 4 treatments I felt ZERO pain, not even ANY irritation, and was also seeing ZERO results of any kind, nonreduction, no thinning of hair or softening of hair, it was as if nothing was being done. When I shared this with the technician on my 6th visit, she took photos and said I should be seeing results and not experience the hair growth I was experiencing. She then dialed up the laser to a higher level within my skin tone, then I felt the pain that I was supposed to, I could feel it working, and almost immediately saw results, my hair took forever to grow back and it's been reduced. I only have 2 sessions left but those 2 sessions won't get rid of all of it, and I'm now a little upset becuse I feel like 4 of those treatments were a waste. I don't want a refund, but I would like several sessions redone at the appropriate level given the amount of $$ I paid to have this done compared to other places in the valley. I know you "get what you pay for", that's why I chose LaserAway, but I didn't get what I paid for during those 4 sessions. Thank you.

Great experience, short wait times, super friendly staff! Glad I chose Laseraway for my treatments!