LaserAwayReviews of laseraway.com

Amazing service and results.

I did not see any results from the IPL treatment.

Excellent service, every nurse and receptionist at Castro St clinic has been professional and fun to work with. Always get good advice from them.

I love LaserAway the staff is awesome and I'm happy with all of my services

The staff are truly kind, professional, helpful, and overall a joy.

I highly recommend asking for Shila, she’s the fill in technician from Walnut Creek… she works on Saturdays. I was very displeased with the Novato technicians! I bought eight laser hair removal treatment sessions for lower body at the Novato branch. I scheduled these sessions on Sundays since I work full time. The first 5 sessions were performed by highly incompetent technicians that were speeding through the entire session and finishing it up to 30 minutes ahead of time. During the session, the technicians were moving the laser so quickly that I would hear it click only once but they had already passed over a 5-6 cm skin length area. I addressed my concerns with the technician and started to watch what they are doing for quality control. I remember that one of them pushed back saying that, "I am making her uncomfortable that I am watching her work." I rescheduled one session to Saturday where I met up with the manager and shared my experience. She gave new instructions to the technician and the session was done flawlessly, I came to learn that this technician wasn't a Novato Tech but she worked at the Walnut Creek branch and she came to help out on the weekends. I scheduled my last remaining 2 sessions with her and they were amazing. As happy as I was with Shila, I was equally saddened because I felt I was robbed out of my money for the first 5 sessions. I had paid for a service that I didn’t get!  I spoke to the manager again and she gave me one complimentary session for my buttocks area and not the entire lower body that I had initially purchased. I keep receiving calls for promotions on Touch Up sessions being discounted. I wouldn't need touch up if my initial sessions were performed by competent techs. I have seen results of laser hair removal treatments on people and that is what encouraged me to go and get them. My only advice is for you to get them at the Walnut Creek branch or ask for Walnut Creek techs and not the Novato techs.

Ericka is very conservative which I love and does not want to over do treatments. Procedures completed so far have been a good experience. I would recommend to friends.

I love love love the Walnut Creek location! Everyone there is so sweet and helpful and nice! Highly recommend, they know what they’re doing and make you feel super comfortable.