LaserAwayReviews of laseraway.com

I recently completed a laser hair removal treatment package at Laser Away, booking three areas: Brazilian, glutes, and lower back. They offer an 8-appointment deal, promising up to 80% hair removal results, but unfortunately, I’m extremely dissatisfied with the outcome. After finishing all 8 sessions, I only saw about 40% improvement in my Brazilian area, and the other two areas were barely touched — in fact, two other professionals I consulted with couldn’t even tell that the areas had been treated due to the lack of results. Since my very first appointment, I kept expressing that I wasn't seeing any progress, but I was constantly told to “trust the process” and “wait.” Every time I visited, the front desk kept pushing me to sign up for additional packages, which I’m honestly relieved I didn’t fall for, considering how little progress I saw after already spending over $3,000. I really wanted to believe in their process because I have dark hair on my entire body, and I was hopeful that this would help me, but after already spending so much, I expected results before committing to more treatments. After my last session, I expressed my frustration and was booked for a hair assessment. The nurse confirmed that my results were far below expectations and recommended six additional sessions, nearly doubling the original treatment plan. But here’s where it gets worse: all they offered me was an apology and “3 more sessions” if I bought another package, totaling around $1,700. That’s outrageous! They told me that some clients might be satisfied with five sessions, but others may need more. Well, I don’t believe they’re offering refunds to those who only did five sessions. If I had known this would be the outcome — that they would essentially leave me with minimal results and demand thousands more to get it right — I would never have walked in the first place. Despite all my efforts to communicate my concerns and even answer their follow-up quizzes, nothing was done to resolve the situation unless I was willing to pay thousands more. I do NOT recommend this location. If you're considering laser hair removal, I highly suggest you look into a smaller, more customer-focused company that values customer satisfaction and will assess your results before making you commit to expensive deals. Laser Away has been nothing short of a disappointment.

From trying to get info and book, to them lying to me about the payment plan and finishing it off with bad customer service, this company completely screwed me. Not to mention, the service didn't even work. I've never been lied to by a company like I did with Laser Away. Stay away

LaserAway is significantly more expensive than other laser centers because they advertise themselves as a medical group/office with dermatologist oversight. I chose them expecting top-tier service and care—but the reality was completely different. 🔹 Rushed Treatments & Incomplete Coverage – Sessions that should take an hour were finished in 10 minutes, leaving treatment areas incomplete and ineffective. 🔹 Unprofessional Staff & Poor Service – The staff was rushed, dismissive, and inattentive, with no effort to ensure proper treatment. 🔹 No Real Medical Oversight – Despite their claims, I was never assessed by a doctor or given any guidance on laser settings or safety considerations. 🔹 NO Customer Support – No Phone or Email for Complaints! – Shockingly, there is no direct way to file a complaint. Issues can only be escalated by in-store staff, who may refuse to help or ignore concerns. I had to follow up multiple times and leave feedback just to get a response. When I finally spoke to Brian Dickerson, who manages their Patient Services Program, his attitude was condescending, dismissive, and completely unprofessional. For a company that charges premium prices, their service is far below expectations. How does a business like this operate in the U.S. without basic customer support? If you’re considering LaserAway, save your money and go somewhere else where customer care and service actually matter.

I wish I never booked with them, I fully regret that decision and just want a refund. DO NOT BOOK ANY SERVICES WITH THEM!!! I want a refund!

This company is incredibly disorganized and somewhat scammy. You put in a form for an appointment and have 2 different people calling you, 2 different people texting you different appointment times and asking what service you wanted… like what? What’s the point of the forms? And then an employee was incredibly rude to me over text and told me good luck finding somewhere else. What a horrible customer service department from a big company.. yikes.

Terrible Service, No Results – A Complete Waste of Money! I paid $3500 for laser hair removal at this place and completed 8 sessions with absolutely no results. Not even a slight reduction! When I brought this up to their manager (Katherin at Coral Gables location) instead of addressing my concerns professionally, she was extremely rude and refused to offer any solution. They don’t care about customer satisfaction—just about taking your money. They also have a no refund policy, which they conveniently use to trap customers, even when their services don’t work. If you try to talk to them about it, they blame you instead of taking responsibility for their ineffective treatments. Save your money and **DO NOT waste it here**.If you really want laser hair removal, buy a home laser device instead. You’ll spend way less and get way better results without dealing with their unprofessional attitude. Avoid this place at all costs!

1/4 of a star. Horrible customer service from the Honolulu location. My initial appointment for my Xeomin was rescheduled the day of due to the technician calling in sick. Thus, this was done. Upon my arrival, the receptionist informed me that I am 6 mins late so I could not be seen. With a smirk on her face, she thought this was professional to do so. Laser Away has a 15 min. late policy. Again, via the receptionist I was 6 mins late. She was correct in this assessment. It was 1:36PM. Instead of demanding to be seen, I simply rescheduled my appointment for a second time. I was not in the mood to deal with their snobby attitudes because I knew I would go off then they would make it all about my attitude, with the guilt/tears. This location has poor customer service and a sense of entitlement to accept their errors when all along NOT demonstrating professionalism. The need to be retrain in knowing their own policies as well as being friendly should be their priority!

I agree the service here is not that great. I had sevin sessions on my tattoo removal and it’s still barely light. Then they charge interest if you don’t pay on time. They want to offer more sessions but at about the same amount of money which is insane. They lasered my tattoos to the point of causing blisters on my back, thumb, and neck. Waste of time and money actually.