La SenzaReviews of lasenza.com

If I could give 0 stars I would. I purchased two bras online a couple months ago. One had a broken strap and the other didn’t fit. I emailed and didn’t receive a response for several days so I called. Their lines were all busy so I left a callback message. Never got a callback. I called again and was told their return system is down and that I could send it back when it was working. It’s been a month and a half and I have asked several times since then about the return with no resolve. Their lines were return window had now passed and they can’t generate a return label. Buyer beware - worst shopping experience I’ve come across plus the products are trash.

I have frequently shopped at La Sensa however will avoid them in the future. I received a Xmas present and merely wanted to exchange for the identical product in a different size. They wouldn’t allow it without the receipt which of course I didn’t have, I did not want to offend the giver nor bother them to locate a receipt when they live out of province. Therefore I was stuck with a product I couldn’t use. Tags ribbon etc etc we’re all intact.Be warned if you are gifting someone I would not recommend buying from La Senza

I was in your Nanaimo store to purchase a couple of bras. The clerk showed me where the change rooms were. I mentioned to her that I was unsure of my size so it might take a few trys to find the right one. I said please come back and check ss i will need help finding the right fit. I just wanted you to know that she did not offer to measure me and she never returned to help me. After trying on the six or seven bras, I figured out what size I should be. Would’ve been nice to get help because each time I went back out to find another bra I had to get dressed. inconvenient at best. It was not busy in the store. In fact, both employees were standing at the checkout with no customers at the time.

I have purchased my bras from lasenza store @ bramalea city Center store on Thursday and just after one hour of wearing the bra the wire pop out of the cup. I have called the store let them know what but they said to call customer service. The store were of no help customer. Very bad customer service at this location.

My wife bought the obsessive Plunge bra from La Senza. It didn’t even last a year as it’s snapped down the centre. My wife got professionally fitted by one of the ladies there, so this wouldn’t happen. It obviously wasn’t good quality. Would not recommend

Been shopping here since I was 15-16, I'm 29 now and still love their bras! A lot of stores in Calgary have closed down so I mainly shop online but I'm always pleased with the experience.

Their quality has really gone downhill and their customer service is garbage. I bought two bras in January. Less than two months later one of them broke. I reached out to customer care and had to argue for a replacement. Then, two months after that my other bra broke! I was at work and had to staple my bra to get through the day. I asked for an exchange and they claimed to “understand my concerns” and offered me 30% off. What an insult. Keep your money for a company that doesn’t sell garbage made to fall apart within months.

I wish there was still an option on the receipt for a survey about the customer service experience - I want to give a huge kudos to the lovely lady that helped me out at the Square One location (8pm on April 22, 2025). I was returning a gift and didn't have a receipt - she was extremely patient and kind and took the time to search the system for the receipt (I knew the date and time it was purchased) and she was able to help me out. Her willingness to take the time and search for this might have seemed small, but something that was huge for me. So thank you !