La SenzaReviews of lasenza.com

After a long conversation with my husband, I decided to write this review. A few weeks ago, I visited this location with my very young pre-teen daughters to shop for bras. While we were browsing the store, we overheard a conversation coming from a tall blonde employee covered in tattoos, discussing very personal and explicit topics. She was openly talking about having her IUD removed from her "vagina" and how uncomfortable sex had been for her. I immediately removed my daughters from the store because the conversation was completely inappropriate for a retail environment, especially around young children. The car ride home afterward was extremely uncomfortable, as my daughters began asking questions and bringing up topics that we were not yet prepared to discuss with them. As a parent, the entire experience caused a great deal of stress and discomfort for our family. Because of this experience, we will not be returning to this location again. Edmonton -southgate location,

I ordered since May 13 and until now I did not receive my orders! I emailed them and they replied that one of their customer service will contact me but no one is calling me pr helping me to solve the issue. The items are hold in madrid customs and I asked them to talk to DHL but no response! Even the DHL has the poor customer service!! 🤬🤬🤬

The no line panties are really great. Easy to wear, feels good and smooth on the skin and really comfortable.

I had a wonderful experience at the Toronto Eaton Centre (Store #7159) on Tuesday while shopping to refresh my wardrobe. I was professionally fitted and assisted by Kayla, who was absolutely excellent. She was friendly, knowledgeable, and incredibly helpful—taking the time to find the perfect styles and colours for every occasion. Her professionalism and attention to detail made the entire experience enjoyable and stress-free. Thank you, Kayla, for the outstanding service!

Been a fan since 2008, recently bought straight from Canada. To my dismay quality has gone downhill. Poor quality, panties fraying. I’m never buying anything from them again unfortunately.

Horrible customer service with the online support team. Their website glitched and selected the wrong bra size for my order even though I selected the correct one several times it kept reverting to 32a every time I got to the checkout so I ordered it in the wrong size. I emailed customer service as soon as I completed the transaction asking if they could change the order or refund it before it was sent and didn’t get a response until a WEEK later when the bras had already arrived. Now they insist I PAY for a return label which costs 1/3 of the price of the bra and pay to return it to be refunded. Why would I even bother?! I also have no stores I could return it to in person. If they’re going to have such a horrible return policy the least they could do is not take a week to reply to customers.

I filled out the return for over a week ago and have not been sent a return label. I emailed customer service and got an AI response telling me to fill out the form. I replied and said I have then I got an email saying they were closed even though it is in the hours they list as open. The phone number doesn't work - SO dodgy!!

I recently replaced all my old bras. I was a loyal customer of LaSenza my whole life. My old bras lasted me years, but it was time to replace them. The new bras I bought were such poor quality, compared to the old ones I had. They were still from the exact same line, but the stitching ripped apart, the two cups on one bra completely ripped apart, the clasps bent and broke, and the removable straps WILL NOT stay in place and come flying off every time I put a bra on. Worst purchase I’ve even made. I will be shopping at Victoria Secret from now on.