Lark HealthReviews of lark.com

Response from Lark HealthFeb 24, 2026

Hi Debra, thanks for taking the time to share your feedback today, and I'm sorry to hear that your experience with Lark was not what you were expecting. The Lark platform does leverage an AI coach across all of our programs with proven outcomes, and covers a variety of educational subjects with participants over the course of the program. Regarding your email, I did check in with our Customer Support team on this, and we can confirm that our team did respond to your email on the same day so I do apologize if you missed our response. To order the devices included in your program, simply sign in and complete the new user onboarding process, of which the device order process is one of the earliest components. Once you've ordered your devices, you'll be able to begin working through the educational program content with your coach. If you deleted Lark from your phone but did not delete your account, then your account is still active - if so, we hope you'll give Lark another try so that you can order your devices and see the benefits of the program. Thank you again for sharing your feedback, and we wish you the best of health.

Response from Lark HealthFeb 13, 2026

Hi Lisa, thanks for taking the time to share your feedback with Lark. The Lark programs focused on chronic conditions, like the Hypertension Program, are specifically for individuals with the corresponding condition. If you do not have a Hypertension diagnosis, this is not an appropriate program for your health needs. Please reach out to your health plan's member services team for assistance in locating alternative program options that would better suit your needs and health goals. Thank you again for sharing your feedback, and we wish you the best of health.

Response from Lark HealthJan 10, 2026

Hi Tristan, thanks for taking the time to share your feedback with Lark, and I'm sorry to hear that your Lark experience hasn't lived up to your expectations. While the AI in our system is very powerful, it is not designed for conversation and interpreting free form text messages in all scenarios. However, as this has been a relatively common point of feedback, we have recently introduced an enhanced food logging system that allows for more natural text entry and interaction with your Lark coach for participants in some programs. We really appreciate your feedback that you would like more flexibility in interactions with your Lark coach, and will make sure to share it with our product development team. Thank you again, and we wish you the best of health!

Response from Lark HealthDec 2, 2025

Hi Clive, thanks for taking the time to share your feedback with Lark. I'm sorry to hear that you're encountering issues, and we would love to work with you on resolving any difficulty you're experiencing. For any bugs you're encountering or assistance in getting Lark to recognize your activity, please reach out to the Lark Support Team for further assistance and they will be more than happy to help. We look forward to helping with these issues, and wish you the best of health!

Response from Lark HealthAug 20, 2025

Hi Cara, thanks for taking the time to share your feedback with Lark. For this kind of issue, I recommend reaching out to the Lark Support Team for assistance. They will be able to help point you in the direction of the resources available to you through your Lark program, which may include perks like talking to one of our live health coaches in a one on one session, as well as look into your inquiry about being placed in a program that you don't have the condition for. While we don't currently have a setting for food allergies, we do have a more robust food logging experience in the works that we hope to release to all members in the future. This new feature will allow for a more natural and conversational logging experience that should better support your specific dietary needs. We're excited to bring this enhanced experience to the application so that we can better serve our users on their journey to better health. Thank you again for sharing your feedback, and we wish you the best of health!

Response from Lark HealthJul 18, 2025

Hi Jeff, thank you for taking the time to share your feedback with Lark. Our food logging system is an area where we have received a substantial amount of feedback, and I'm pleased to let you know that we are actively working on an updated food logging system that will allow for a more conversational and accurate experience when recording your meals. We are excited to bring this enhanced experience to the application so that we can better serve our users on their journey to better health. Thank you again for sharing your feedback, and we wish you the best of health!

Response from Lark HealthApr 23, 2025

Hi Lahoma, thank you for taking the time to share your feedback with us. It sounds like you've been having a lot of success on your journey to better health even before finding Lark, and that's fantastic! Not everyone who finds and gets started with Lark is as far along on their health journey as you are, so the content is designed to be friendly to those who are just getting started and the coaching tries to focus on small, manageable lifestyle changes to build healthy habits that last for the long term. I am sorry that Lark isn't quite what you were looking for, and we will make sure to share your feedback with our product team for their consideration. We wish you the best of health!

Response from Lark HealthMar 31, 2025

Hi Michael, thank you for taking the time to share your experience with us, and I'm sorry to hear that you've been having some issues with the responsiveness of the Lark platform. We did have some issues earlier this month related to a platform update, but those should now be fully resolved. If you are still encountering issues, please reach out to the Lark Support team for further assistance. You can contact Lark Support either by emailing [email protected] or using our webform, found here: https://support.lark.com/hc/en-us/requests/new I hope that helps, and we wish you the best of health!