LaneraReviews of lanera.com

I received notification that my product had been delivered by/at my mailbox. No such thing. Only USPS has the key to deliver mail and my home is across the street from the community mail box. I've been trying to reach customer service since April 19th with no response. I usually check reviews but failed to do so, this time. Boy are they horrible. I am requesting a refund. Please do better. Order #13540 updated Inbox Splendor Serum Boosted Skin Tint Balm 1 item from blackecombiz Delivered Sat, Apr 19 Order number 13540 Tracking number WNBAA0349067597YQ Your search - WNBAA0349067597YQ - did not match any documents. I was contacted by Jessica. She mentioned that the item would be replaced. I haven't received it to-date or any other communication. BEWARE!

The product I received was a misrepresentation of what was posted on Facebook. The shoe was poor quality. Shipped from China which was also not advertised and trying to get in touch with customer service now. They have a number listed that doesn’t work. Sent a email to support. Disputed charges with my credit card company. Not good for business at all.

This make up company based in china. I was excited before the order arrived. Took about 10 days to reach me in the UK. This company do not deserve a single star and I’m truly regret for ordering the foundation. I have been trying to contact LANERA customer support about issues on foundation but the company still ignoring. I have been writing few comments on LANERA few comments on their post social media facebook just to try to catch their attention so my issue can be dealt with but they have been deleting all my comments. They just don’t want to replace/ refund the product. I totally feel this is a scam makeup company. I’m Feeling sad writing this review . Please think twice if you thinking of trying this product. The company hired people to write good reviews on Facebook and they deleting all the genuine comments.

Lenera cosmetics deserves a “zero” star! In January 2025 I was online around 3 AM. I seen an advertisement for their foundation for mature skin. I thought I would try to order a bottle in their Buff Beige color, since I rarely use make up anyway. I clicked on their website and put in all my personal and credit card information for this purchase. Once I hit the OK button, the website started flickering back-and-forth several times, then totally went blank! I didn’t know what happened and figured the order did not go through. I tried to find the website again and could not, therefore I did not think that the purchase went through and went to bed. Around 7:30 AM that same morning, I received a call from my banks “fraud prevention line” to ask if I had made $119.81 purchase to a Lenara company. I told them “no!”, I did not make any kind of purchase in that amount to them whatsoever and that I felt this was a fraudulent purchase, not done by me, so they were going to reverse the payment to them until they did their investigation. In the meantime, about a week later, I received a bag containing six bottles of their foundation in buff beige, which I did not order nor did I want. My bank contacted me approximately a week later stating Lenera told them the purchase was legit (which was an absolute “LIE”) because I used my “credit card”, and they sent me the six bottles of foundation. I had to call my bank and explain the situation again, and they advised me to try to get in touch with Lenara and explain what happened and I did not intend to purchase 6 bottles. During this time, I was charged the $119.81 for these bottles and Lenara was paid! I had to research their company name to be able to get a phone number or address to request a return label to send the six bottles back to them that I did not order nor did I want in the first place. They only have an email address to get a hold of them. I emailed them and requested a return label which they sent me online to print out to mail. I kept the original bag they were sent to me in and placed the new label over the top and took them to the UPS store to send back. They acknowledged they received the six bottles back, by email. I then contacted them again, through email, requesting a full refund since my bank paid them (my bank confirmed this), and they (Lenara) confirmed receiving their products back. Maria at Lenara kept telling me she could NOT REFUND MY MONEY BACK due to me not going through their “proper return/refund request” but made a charge back through my bank (which was reversed to pay them) & their system would not being able to do a refund! This was done in January 7, 2025, it is now April 2025 and I am still trying to get my money back! This is not right! This is deceit, lies and theft of my money and of the returned products! I would never recommend this company to anyone! 😡👎🏻

Not what they promised. After reading reviews, which I should have done first, I’m not even wasting my time and effort to try to send it back.

I purchased two different shades (because of the guaranteed return policy). The light foundation was perfect. The darker one was too dark. I wrote to Lanera & they immediately sent me a replacement for the dark foundation. I think the foundation is wonderful on my 65 year old skin & I like how responsive the company was. I don't get why so many customers are upset.

Customer service is diabolical, I never received my product tracking said item had been returned to sender they refused to give refund so I escalated claim with PayPal but company lanera (which is chinese not American, ) wanted me to close my dispute with them and paypay, once I closed dispute they would refund minus insurance , I am not stupid enough to do this so carried on with dispute and today 23/02/25 I have received a full refund from PayPal.

My order arrived a week prior to the tracking date which was good. The pump didn't seem to pump the product despite shaking the bottle and pumping several times, however I unscrewed the top and applied that way. It did cover my age spots and wasn't like theatrical make up like a lot of anti aging foundations. I liked it and will order more in a darker shade for the summer months.