LaneraReviews of lanera.com

I love the foundation itself, but I just ordered 2 bottles, at $60 and when the order completed, it showed them charging me for 5 at $146. I did not make an error in my selection. I emailed customer service to remedy and will obviously let my bank know not to allow the charge, but it seems this is a common scam with this company after reading reviews.

I've been buying this foundation for over 2 years and it has to be the best I've ever used. I have had a few issues regarding the pump in the bottle and its been resolved by lanera immediately, by sending me a new bottle, for free, twice. I use Buff Beige and it suits my 57 year old skin perfectly. I always buy 2 as not to run out. I really don't understand the negative reviews on here, as Lanera customer service has been amazing be it regarding delivery times, or the pump issues I had. I totally recommend this company and its products. After writing this review I ordered more foundation on a fab deal with a few free products. I mistakingly ordered 5 instead of 3 . I emailed customer service and within 10 minutes all was rectified so I really can't understand why others say they never hear back or that good reviews are untrue.

I ordered product based on a Facebook Ad which offered a moneyback guarantee. When i asked for money back because the colour didn't suit, i was refused and told that they would give me another shade of my choosing as long as i paid for shipment to Australia where I live. Then their customer service seemed to lose my messages and claim not to have heard back from me...although they're writing these messages on top of mine...17 so far! Just heard from them again and now they want me to send it back...when everyone knows that with hygiene laws they can'use it again anyway....postage for me is about $23!

The foundation no prob but terrible packaging ,the ist time I used it the stick is to long so is the bottle ,as you pull stick out the foundation goes everyware as to much comes out so left with very messy container ,as wen you put stick back in it makes a terrible mess.in the end used it once and had to bin it

Ordered on 4/29/25 never received my order. Sent an email still no response. I would like a refund but no one is responding back. It’s a shame on how these companies are robbing people. I rarely don’t order from Facebook or Intragram because of this.

The shade I received was too dark, I have been calling and sent a few emails to exchange the color for the correct color all to no avail. The only option they offered was 20% off my next order. Why would I order again when I can't even use the first product I paid for. Almost $40 wasted.

I ordered Splendor balm. The issued wrong color. Informed them of their error and they advised they will reissue the correct option. Never received the shipping confirmation! Never got a response when I followed up due to no response. This company is a SCAM!!!

I am enclosing with my return my receipt for two of the Radiant Sand foundation and one of the Latte. I was excited to try this product but both shades were very dark on my skin and the product is heavy too. According to other reviews I may have been applying too much product. We really need to have a way to pick our shade. I am sending back the brush. Do I ship back everything I bought - even the two bottles I opened? I would like one bottle of a lighter shade but have no idea how to pick the right shade. I usually wear a true beige. Can’t wear a shade with pink