L & M Carpet One Floor & HomeReviews of landmcarpetonemechanicsville.com

The flooring quality is amazing for all three types we chose - luxury vinyl tile, carpet, and wood. The installation was completed exactly as scheduled. The installers took extra care and all the trim work/walls were left in excellent condition. I was really impressed with the workmanship and attention to detail. I would choose L&M again knowing they're an end-to-end full service company.

Excellent product, friendly, professional staff. Smooth process, timely....everything about our 2 purchase experiences with L and M was great!

Yes I would definitely recommend LNM, to my friends and family.

We had our kitchen floor installed with linoleum and the floor looks amazing!! We also had carpet installed in three bedrooms plus hallway and stairs! We couldn’t believe how fast and clean they installed the carpet! My house looks amazing!! Thanks so much!! We will see you again !!

On January 1, 2018, we had a pipe freeze upstairs and unfortunately dealt with some water damage in the upstairs hallway. Our State Farm agent suggested we work with L&M Carpet One to have the hardwood floors in our 2nd floor hallway repaired/replaced. We had a section which was warping at first, so John Gaines came to inspect and asked to get a sample. He proceeded to take a sample from our hall linen closet and cut WELL BEYOND the door, thus leaving a visible hole which extended 4-5 inches beyond the closed door. 1st mistake. This FORCED us to replace the entire hallway upstairs. We set up an appointment with L&M to choose the replacement floor. All went smoothly and we chose a color close to our current floor color as the color had to match the stained color of the stairs. Floors ordered. 2nd mistake. Installation day. Install team waited until the final hour to ask me about the stair nose portion of our project. Told me that removing the baluster and changing the stair nose could potentially cause 10 more issues - wall issues, banister replacement possible, floor issues, etc. Asked me if I would like to keep the current stair nose there instead. After looking at color difference which was minimal, I said that is fine. We were about to put our house on market and didn't want 10 new issues to pop up. Once finished, I went upstairs to inspect. The floor was off. New floor was about 1/2 inch higher than stair nose and there was a gap. Not happy. Shoe molding was also the incorrect color. Had to reschedule crew to come install the stair nose. 3rd mistake. 2nd crew came to install the current stair nose. Opened the box and the piece was curved. Would need to order a new piece. 4th mistake. New piece came in 2 weeks later (when I could have run to Home Depot to buy a new piece) and it arrived the same color as the original and incorrect shoe molding. And it came in too wide. No install. John Gaines would need to order a new piece and reschedule. 5th mistake. John ordered a custom piece stained and it arrived a week later. A crew came back to install and only installed one part for the stair nose. So now we had 3 different colored floors. I was livid. 6th mistake. John Gaines came to inspect. I questioned why the installer would have wasted his time installing when it clearly was the wrong color. Another custom piece ordered. One week lead time. They are scheduled to come out this week to install both pieces of stair nose, so I am sure something will go wrong. Pipe issues happened in January 2018. It is now almost June and our floors are still NOT CORRECTLY installed and finished. My husband spoke to the manager numerous times and it is still taking extra time to resolve. Now, I would have given this company a one star review, but they did also install carpet for us in 2 rooms and that portion of this job went smoothly. No complaints about that. They also replaced ceramic tile - 3x7 area in our laundry closet - and that was a positive experience beyond the tile guys breaking our sons dresser drawer handle while delivering the hardwoods and losing our washing machine drip pan plug.... I cannot recommend this company at all. I work full time and this company has been at my house 9-10 times now due to their mistakes. Major inconvenience. Not to mention 4 men standing around me telling each other, "If Momma ain't happy, then no one is happy". Well guess what guys, damn right I am not happy and I will be more than happy to tell the world. And I am sure at this point, John Gaines is regretting cutting 4-5 inches more than he should have. Consumer beware.

L&M was very knowledgeable and therefore very helpful with determining the best way for me to go with new floor. They did a professional insulation of new flooring. I would highly recommend L&M.

We purchased new carpet for the 2nd floor of our home. Thanks to Kelly, the decision making and purchasing process went better than we could ever have imagined. The instillation was completed as scheduled. Cotton and Charles did excellent work! As s result of our great experience with the carpeting, with Kelly’s assistance, we’re now preparing to complete the tiling in two (2) remodeled bathrooms. That work will begin in the next couple of weeks. Thanks to Kelly and all the folks at L&M for their personal touch and professionalism throughout this entire process!

Always a fantastic experience working with L & M