L & M Carpet One Floor & HomeReviews of landmcarpetonemechanicsville.com

I used these in my flat before and they just left big lump under the carpet because they couldn't be arsed to scrap the floor for a second. Moved into a 3 bed house and they came and did it all throughout. Ended up putting me 2 different vinyls down when I requested 1 and left me with a cut of just incase I needed it well today I did need it and guess what it doesn't even f**king match. Carpets aren't tight and never were all the grips on the stairs can be felt and they stab your toes and it's the same all the way threw the house. Won't use them and and I'll never recommend them to anyone. They just want the job done so they can get paid no pride in there work at all. I work on site and believe me you wouldn't of been paid for all this. Clearly just a company that's capable of doing people's houses and even then it's a shabby half hearted job. Won't let me use the date you came but it was around 20th of May last year but cause I'm pee'd of by the non matching vinyl I'll leave my review now🫡

On January 1, 2018, we had a pipe freeze upstairs and unfortunately dealt with some water damage in the upstairs hallway. Our State Farm agent suggested we work with L&M Carpet One to have the hardwood floors in our 2nd floor hallway repaired/replaced. We had a section which was warping at first, so John Gaines came to inspect and asked to get a sample. He proceeded to take a sample from our hall linen closet and cut WELL BEYOND the door, thus leaving a visible hole which extended 4-5 inches beyond the closed door. 1st mistake. This FORCED us to replace the entire hallway upstairs. We set up an appointment with L&M to choose the replacement floor. All went smoothly and we chose a color close to our current floor color as the color had to match the stained color of the stairs. Floors ordered. 2nd mistake. Installation day. Install team waited until the final hour to ask me about the stair nose portion of our project. Told me that removing the baluster and changing the stair nose could potentially cause 10 more issues - wall issues, banister replacement possible, floor issues, etc. Asked me if I would like to keep the current stair nose there instead. After looking at color difference which was minimal, I said that is fine. We were about to put our house on market and didn't want 10 new issues to pop up. Once finished, I went upstairs to inspect. The floor was off. New floor was about 1/2 inch higher than stair nose and there was a gap. Not happy. Shoe molding was also the incorrect color. Had to reschedule crew to come install the stair nose. 3rd mistake. 2nd crew came to install the current stair nose. Opened the box and the piece was curved. Would need to order a new piece. 4th mistake. New piece came in 2 weeks later (when I could have run to Home Depot to buy a new piece) and it arrived the same color as the original and incorrect shoe molding. And it came in too wide. No install. John Gaines would need to order a new piece and reschedule. 5th mistake. John ordered a custom piece stained and it arrived a week later. A crew came back to install and only installed one part for the stair nose. So now we had 3 different colored floors. I was livid. 6th mistake. John Gaines came to inspect. I questioned why the installer would have wasted his time installing when it clearly was the wrong color. Another custom piece ordered. One week lead time. They are scheduled to come out this week to install both pieces of stair nose, so I am sure something will go wrong. Pipe issues happened in January 2018. It is now almost June and our floors are still NOT CORRECTLY installed and finished. My husband spoke to the manager numerous times and it is still taking extra time to resolve. Now, I would have given this company a one star review, but they did also install carpet for us in 2 rooms and that portion of this job went smoothly. No complaints about that. They also replaced ceramic tile - 3x7 area in our laundry closet - and that was a positive experience beyond the tile guys breaking our sons dresser drawer handle while delivering the hardwoods and losing our washing machine drip pan plug.... I cannot recommend this company at all. I work full time and this company has been at my house 9-10 times now due to their mistakes. Major inconvenience. Not to mention 4 men standing around me telling each other, "If Momma ain't happy, then no one is happy". Well guess what guys, damn right I am not happy and I will be more than happy to tell the world. And I am sure at this point, John Gaines is regretting cutting 4-5 inches more than he should have. Consumer beware.

Sales staff were great. Installation there was a problem. Had a very hard time getting them fix the issue. They resolved it somewhat but should have never happened. I would have expected this from one of the Home Depot or Lowe's not from these people. I guess I was wrong.