LandlordStationReviews of landlordstation.com

Response from LandlordStationAug 29, 2017

Hello, Trudy! Criminal records are not necessarily kept by a person's SSN, so there is a possibility that they may be returned in error. Because of this LandlordStation will send a request back to Trans Union to have them do a deeper search (at no extra charge, of course) to manually verify those criminal reports and provide either a clearance letter or confirmation letter. We put your report into a pending status while we wait for this and send an email to let you know that there are potentially erroneous criminal records attached to the file and that we have requested further research to be done. Once that research has been completed you receive an email letting you know that the screening is ready in full. If any of those records were returned in error the first time, they are cleared off the screening so that you have the most accurate information available to us. I do apologize if there was any misunderstanding about this. If you have any further questions, please feel free to reach out to us at our email [email protected], by phone at 866.613.7773, or via our live chat at www.landlordstation.com and we would be happy to explain anything further.

Response from LandlordStationAug 23, 2017

Hello, Nina! I show that you received a full credit and criminal report in your account. If you're having trouble accessing that or have a question about that report, please feel free to reach out to us. You may contact us at 866.613.7773, via our live chat at www.landlordstation.com, or at [email protected]

Response from LandlordStationAug 23, 2017

Hello, Ty! Thank you for your feedback. We do verify email addresses in order to notify you of complete credit reports, so we would not send a password reset to an unverified email address. We are always looking for ways to make our site more secure for you and your tenants. I will definitely pass this along to our development team for possible security upgrades. Thank you!