LandlordStationReviews of landlordstation.com

Response from LandlordStationSep 28, 2020

Hi, Marcelo! Thank you for letting us know. Typically we are able to return calls within 24 hours during the business week, but I know the team has had a higher than usual volume and those return calls may take a bit longer. You may also reach out at [email protected] for a quicker response.

Response from LandlordStationSep 18, 2020

Hi, Diane! TransUnion verifies the potential tenant's identity through a set of questions pulled from their credit history. If this individual does not have a great deal of credit history, that is likely why they requested further documentation. That can take up to 48 business hours to process as long as they've received everything that was requested. I don't show that we've received a request from you to cancel the remaining report in your order. You will need to submit that to [email protected] Currently, that charge is only pending. When an order is placed we authorize the amount on your card and it's set to pending until the report is run. You may ask the customer service team to cancel that out for you and they can void that pending charge. Our system is also set up to automatically void out that pending charge after 30 days of inactivity. I hope this helps to clarify, but if you have any further questions, please reach out to our customer support team at [email protected] They would be happy to help answer any questions that you have!