Lance GlassesReviews of lanceglasses.com

Choosing a pair of sunglasses is about more than protecting your eyes from the sun, it’s also an opportunity to showcase your style. I am happy with my pair of lance glasses

Top notch quality. Highly satisfied by the services and quality offered! Highly recommended to anyone who is looking for a pair of glasses.

As someone who backed Lance Glasses' 2019 campaign on Kickstarter, this is a WARNING to any potential backers and customers. I implore you, read the many negative comments by past backers on their previous project on Kickstarter before buying anything. These guys will happily take your money today and ignore you for months and months tomorrow, should you need a replacement part for your glasses like I did. It took Lance Glasses nine months to send a replacement frame, without even confirming that they would even do so at all. That's NINE MONTHS of waiting, not knowing if they will ever send them at all. Lance rarely respond to any messages, via email or via their own support ticket system. That complete lack of any basic communication with Lance meant, of course, having to buy new glasses. During those months of waiting for their response, Lance mostly ignored my many polite messages and sometimes provided absurd, ridiculous responses such as "We sent Karim a reminder", after I have been waiting for a response from that person, their own employee, for three months. Other times Lance would give an estimate for availability, such as "Mid June", then, come AUGUST, when I ask politely if there's any updated ETA, since they obviously weren't able to make the "Mid June" one or at the very least notify their customer about the delay like any reasonable company would, they don't even respond! When a business has chain of supply issues and shipping delays, the bare minimum that business can do is to keep their customers who are affected by it informed. An informed customer is a happy custmer. Logistics issues happen all the time. That is understandable, especially during these trying times we live in. Keeping your customers in the dark for months, however, is not understandable. Yes, even if "the replacement was sent once we had all the structure in place". It is still not okay to ignore your customers who have been waiting patiently for months. Any response at all, even one such as "We are having supply chain issues at the moment, but I'll get back to you as I have an answer" would have been perfectly understandable and much, much better than no response at all. This is just one very disappointed customer with a good memory trying to warn other customers about a company that is plainly just bad at the most basic building block of good business - communication. See, now they exposed my full name publicly. Again. Against my expressed wishes. Again. Right here on their reply. Lance Glasses, it is MORALLY AND LEGALLY WRONG to expose personal information you have on file about your customers publicly! Is this really a point that needs making in this day and age? They did the exact same thing on Kickstarter; addressed me using my full name publicly even though I only use my first one. I asked them via private message to remove it. They ignored my message completely. I had to contact Kickstarter abuse department and report a violation of their terms, which clearly and rightfully state "Don't post personal information". Kickstarter removed the offending comment altogether within a day, while Lance Glasses couldn't even be bothered to reply to my message asking them to do so. There's no sugarcoating it. If you are reading these words and you still see a last name in their reply to this review that means that this company, Lance Glasses, made personal information they have on a past customer public and kept it public after the fact for no other reason than pure spite. Buyer beware!

Beautiful and high quality glasses at a very fair price, at least 2 times cheaper than comparable products on the market. Communication with customer service could be faster, but problems are definitely solved. I can definitivly recommend Lance!

Lance is delivering excellent products with expensive parts at the lowest price in its class on the market. For the quality they offer the pricing should actually be a lot higher, like at least 2x or 3x. To offer such affordable pricing, Lance needs to build quantity and drive down their costs to make a bit of revenue and the necessary margin to stay in business. Yes, in some cases that results in customer service / communication issues. If Lance achieves excellent service without sacrificing quality and without rising prices, they'd be management superstars. For now they do their absolute best, with a few bumps along the way sometimes. Their score of 4.3 on 5 (73% 4- or 5-star) here on Trustpilot is a good indication that overall they manage pretty well.

Great and fast Customer Service Super light weight Glasses. Perfect for a full day in front of a screen

Superior design and quality. Very pleased with the quality of the optics.

Overall happy with prices and received glasses. The grain of salt is have been part of 2 campaigns and deliveries takes much longer then promised so order with caution.