L'Amour BrillianceReviews of lamourbrilliance.com

Response from L'Amour BrillianceJun 10, 2025

Thank you for sharing your experience. We’re truly sorry to hear that you weren’t fully satisfied with the custom-made ring — the 5ct radiant-cut solitaire — due to the stone not appearing as slim and elongated as you had hoped. As soon as we received your feedback, we proactively offered alternative options to better meet your expectations: • A 3.5ct stone with a more elongated shape for a slimmer look. • A different 5ct stone with a stretched ratio, allowing the size to remain the same while enhancing the elegance and slim appearance. All these options were presented in good faith, with the hope of keeping your order and ensuring your satisfaction. Should you still wish to proceed with a cancellation, we would like to clarify: • This is a made-to-order item with specific customizations: • Band width adjusted to 2.5mm • Redesigned into a double-prong setting • As per L’Amour Brilliance’s refund policy, custom-designed pieces are non-refundable. However, in our most recent exchange, we made an exception by offering a refund with a 20% craftsmanship fee to help offset the production costs already incurred. We understand this may cause frustration, and that is certainly not our intention. If this situation still leaves you unsatisfied, we are open to proceeding in whichever way you prefer — with the sincere hope of earning your understanding and a fair review from you. Please kindly check your email and confirm with us at your earliest convenience. Sincerely, The L’Amour Brilliance Team

Response from L'Amour BrillianceApr 8, 2025

Dear Alison! We would like to clarify several important points regarding your recent review. The ring you received was crafted and delivered exactly according to the specifications you confirmed—most notably, the 1.5 ct center stone, as verified in the official GRA certificate included with your order. Before shipment, we also shared detailed photos and a video of the finished piece for your review and approval. Throughout the process, we maintained clear and timely communication and responded to all of your inquiries. However, the order was repeatedly confirmed, canceled, reopened, and followed by multiple disputes—even after the matter had already been thoroughly reviewed and resolved by Affirm, the payment provider selected at checkout. On both occasions, Affirm carefully reviewed the case and ruled in our favor, confirming that the order was fulfilled as requested. We understand that expectations can vary from person to person, and we truly value every customer’s experience. However, when a product is custom-made to match all confirmed details, returning it based solely on personal preference can be difficult to accommodate. We always strive to listen, support, and work with our customers—and we sincerely hope for understanding and fairness in return. Should you have any additional questions, we remain available and are more than willing to assist with care and respect. Best regards, Kim The L'Amour Brilliance Team