Ellen G.
My rug got lost in transit and they…
My rug got lost in transit and they have been easy to work with to get a new rug sent out.

Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Lahome (lahomedecor.com) has 567 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ellen G.
My rug got lost in transit and they have been easy to work with to get a new rug sent out.
Hillary
Rug was great quality but I ordered the wrong size. Despite that, the company was able to work with me on an exchange. Highly recommend working with Lahome.
Anna G.
Hello, After being sent the wrong rug by accident I am happy to report that I have been promised a full refund. I was also told to keep the rug that was sent by mistake which I thought was generous. I appreciate the customer outreach to help settle the issue. It speaks well for the company. Best, anna
Kylee P.
After ordering, I was nervous seeing several reviews stating Lahome was a scam and people weren’t receiving the product as advertised. I received mine yesterday and I was so surprised. The quality was way beyond what I expected. It’s soft, thin but has a nonslip backing. I was essentially expecting a misprinted blanket after seeing other reviews and that was not the case. I did find that the pricing was not uniform across platforms. On their website, it was $200 and on Amazon, it was $120. Guess where I ordered… I brought it up with customer service and they responded within two days offering a 20% refund. I’m very pleased with my experience with Lahome,
Kathy M.
I ordered two rugs. I only received one rug. I have emailed customer service six times. Without any response. I like the rug I received and would like to have the second rug. Or receive a refund. I didn’t realize it was the Chinese New Year. My second rug arrived and I and happy with both rugs. They are pretty and soft. But, they are hard to vacuum. 🤷🏻♀️ we’ll see how they wash.
Response from LahomeFeb 27, 2026
Dear Kathy, Please accept our sincere apologies for the delay in our communication and any inconvenience this may have caused. Due to the Lunar New Year holiday (February 13–23) observed by our Hong Kong–based customer support team, our availability was limited during this period. We’re happy to confirm that our team has now responded to your request via email and is actively following up on your case. Thank you very much for your patience and understanding.
Edgartown
I recently purchased a washable rug from LaHome and couldn’t be happier with it. The design is beautiful. It adds warmth and character to the room, It laid flat quickly with no curling at the edges, and the quality is excellent for the price. The rug is thin but has a grippy back, and it stays in place without slipping What really impressed me is how easy it is to clean — It’s soft underfoot, practical, and perfect for a busy home. I would absolutely purchase from LaHome again!
Allan P.
Lahome was incredibly responsive and helpful throughout the return process. While I truly loved the rug, it didn’t end up being the right fit for my décor. Because return shipping was quite expensive, they kindly offered a generous partial refund, saving me both the cost and hassle of sending it back. Their customer service team went above and beyond to ensure a positive experience, and I would absolutely consider Lahome again for future area rug purchases.
Sam
I ordered a large area rug from lahome, and it is beautiful! It’s surprisingly soft and is great quality. The customer service I received when I had a question about the rug was also good. Would recommend!