LahomeReviews of lahomedecor.com

I’m being asked to give a review of a product I have not yet received. I ordered my rug on 2/25/2026. Today is 4/9/2026. I’m hopeful I will still receive my rug.

This is quite honestly one of the worst customer service experiences ive had. Their return policy truly doesn’t make sense to me and if you email them, good luck getting anyone to reply to you in a decent amount of time. All because I placed my order on a Sunday….I am asking for a color change because two minutes after I placed the order I realized it was the incorrect color. I emailed them no more than 5 minutes later….there was absolutely NO WAY to cancel my order, which would have been WAY easier. Nope. Order went through, didn’t head back from someone until the end of the following day. I was charged and sent the wrong color because I didn’t hear back from them in time to change it. Then I was told via email to refuse delivery for a full refund…..which I couldn’t do because they just left it on the doorstep. Now its just a waiting game…they have no idea how to handle simple exchanges and seems like they have no consideration for how inconvenient this stuff is for their customers at all. DONT BUY FROM THEM! Go somewhere else and save yourself a headache.

I have tried to contact customer service for three days and have had no response Your reply is even worse than your customer service since I didn't even make my complaint until March 3rd

Rugs are thin and flimsy. It is a print on fabric like a blanket then seen onto rug backing. Product won't last long. We had one session of cleaning a spot and the fabric is all stupid now. Horrible. Don't buy. Not quality at all.

The fabric is more like a blanket--not a rug at all. Fold lines are PERMANENT. The customer service is NON-EXISTENT. They do not uphold their return policies. I think all of these reviews are bot-driven and suspect, which is a surprise for Trustpilot. I see that they answered below. They sent an email, and I answered them...AND THEY GHOSTED ME AGAIN. Please read the 1 star reviews which say that they BRIBE customers into giving 5 star reviews if they want a refund...and they renege on those promised as well, once they have the 5 star fake review...which FOOLED me and made me think less of Trustpilot

Have not received

I ordered from this company for the first time. I ordered three rugs - a 6x9 and (2) 2x6 runners. The company sent me only one of the runners. I have emailed 4 times and used the chat feature on their website and nobody responds to send me the rug that I paid for and haven't received. I am going to be disputing the charge on my credit card as this company appears to be a scam.

They said "would you like to leave positive feedback ". What a joke. There is nothing positive about it. I ordered a rug from them on November 15th after just moving into my new home from New York State to Kentucky on November 10th. Unfortunately, the rug was delivered to my New York address. The person that received my rug at my old address took it for granted, because it was shipped through Amazon that the order was from Amazon. They took it upon themselves to call Amazon and Amazon told them to dispose of my property and have me call for a replacement! Well, Amazon is not replacing it and neither is Lahome. I have talked to Amazon and I have emailed Lahome many times with no satisfaction. I will NEVER order from Lahome or order any of they products again